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user_260c93
Upgrading an annual plan
At the end of the upgrade sequence through the website it appears to want to take a full annual payment but we are part way through a year when the previous annual payment has already been taken. How does this work?
34
•2
•0
•1
•18-07-2026 12:58:48
user_334683
Ring Multi- Paying for 180 Days events but only receiving 30?
I’m posting this because it looks like something is seriously off, and other users need to check their accounts. I’ve been paying for the Ring Protect plan that advertises up to 180 days of video history. (Ring Multi) However, after monitoring this closely for a good few months, my account is only e
262
•5
•0
•3
•27-04-2026 03:43:39
user_59ec31
Formal notice regarding significant service failures that have resulted in the loss of monitoring, recording, and life‑safety.
This correspondence serves as a formal notice regarding significant service failures that have resulted in the loss of monitoring, recording, and life‑safety functionality across multiple properties under my Ring account. These failures have created material risk to persons and property and have dis
158
•2
•0
•1
•21-04-2026 17:06:03
Recent Discussions
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user_260c93
Customer Support AI Failure
I tried asking a question about billing that the AI telephone assistant could not answer. It tried and failed to pass me to a human specialist on 5 successive occasions and dropped the call each time. Useless!!
12
•1
•0
•0
•18-07-2026 13:00:48
user_260c93
Upgrading an annual plan
At the end of the upgrade sequence through the website it appears to want to take a full annual payment but we are part way through a year when the previous annual payment has already been taken. How does this work?
34
•2
•0
•1
•18-07-2026 12:58:48
Makkie
Guard Response
Dear Ring Team, I hope you are well. I have been a customer of Ring for several years, now that Ring has introduced Guard Response, please can you confirm if it includes 24x7 continuous recording with extended live view? I am on a loyal premium legacy plan, it states in the description "Everythin
25
•2
•0
•1
•17-07-2026 18:41:08
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