This correspondence serves as a formal notice regarding significant service failures that have resulted in the loss of monitoring, recording, and life‑safety functionality across multiple properties under my Ring account. These failures have created material risk to persons and property and have disrupted services that Ring has historically and contractually provided.

I have been a long‑standing customer with numerous properties and an extensive inventory of Ring devices. Until recently, I had been satisfied with the reliability and continuity of your services. That is no longer the case.

1. Service Disruption Following Addition of AI Plan

After adding the new AI plan to my account, I was not informed of several critical limitations that materially altered my existing services:

• The AI plan applies to only one property, despite my multi‑property configuration.
• Adding the AI plan resulted in the termination or deactivation of existing plans across other properties.
• Previously active plans—including video recording, alarm monitoring, and fire/emergency services—were rendered nonfunctional.
• This resulted in the loss of recorded video and the interruption of essential monitoring services across multiple locations.

At no point was I advised that adding a supplemental service would disable or dismantle existing protections.

2. Deficiencies in Customer Support and Escalation

Upon discovering the service disruption, I contacted customer support. The responses and handling were inadequate and raised additional concerns:

• I was repeatedly informed that no corrective action was possible.
• Reversing the change was described as impossible and “not something Ring would consider.”
• A supervisor left a voicemail but cannot be contacted directly without re‑entering the general support queue.
• A promised supervisor callback was never received.
• I was placed on indefinite hold during one attempt.
• I was transferred to a supervisor who provided only scripted responses before disconnecting the call.

The inability of support personnel to provide accurate information, meaningful escalation, or corrective action is inconsistent with the nature of the services Ring provides, particularly those involving life‑safety functions.

3. Safety, Compliance, and Liability Exposure

Several of the affected properties are commercial locations where members of the public are present. The sudden loss of monitoring and emergency services creates substantial risk, including but not limited to:

• Unmonitored emergencies, potentially resulting in injury or loss of life.
• Failure of fire and safety alerts, despite a reasonable expectation of active monitoring.
• Exposure to negligence claims, given the reliance on Ring systems for safety‑critical functions.

These risks are neither hypothetical nor remote. They are direct consequences of the service disruption caused by the AI plan implementation and the subsequent inability of support staff to restore prior functionality.

4. Required Corrective Action

I request immediate review and remediation by a qualified U.S.-based escalation team with the authority to:

1. Restore all previously active plans and monitoring services across all properties.
2. Reinstate access to recorded video where technically feasible.
3. Correct the account configuration to ensure that adding the AI plan does not disable essential services.
4. Maintain the two newly added AI plans in their current state.
5. Provide a written explanation detailing how this failure occurred and what measures Ring will implement to prevent recurrence.

This matter requires prompt resolution. I remain willing to continue as a Ring customer; however, the current service state is untenable and presents unacceptable risk.

Thank you for your immediate attention.