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Recent Solutions
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user_aafcd6
Device permanently showing offline yet connected to wifi with good signal strength, despite all suggested factory resets etc
Got a Ring Doorbell (Gen 2, battery) that suddenly went 'offline' one day (6th March), and hasn't been back online since. It's definitely still connected to wifi, as I can see battery level health alerts, and I can see it registering on my router. I've gone through all troubleshooting -
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•03-04-2026 08:29:34
user_eb837a
Stared recordings are being deleted
I have a paid subscription. I hit the star on some recordings but I’ve gone back and only is saving 5 after that it deletes them?! What is the purpose of having a star to make sure it’s not deleted for the system to just delete it with no warning?
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•28-03-2026 00:13:37
user_d25a5f
Second faulty door bell each this happens and now sent replacement to wrong address without over 3 weeks
this will be the second doorbell I’ve had to replace because they just stopped working but unfortunately this time they’ve sent the replacement to the wrong address. Not quite sure how they’ve managed this considering they have my address on their device plan when I rang them they had no interest i
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•22-03-2026 19:52:31
Recent Discussions
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user_41b5dd
Ring doorbell cam no live view
So up to 3 days ago, my ring camera pro was working perfectly. Since then I have not been able to access live view. I contacted live chat, and they informed me that there is a "known" issue currently with the live view. But still, the assistant made me jump through hoops before explaining thi
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•13-04-2026 19:30:27
user_b1d812
Spotlight Battery Cam
Have charged both batteries & will not now reconnect to wi fi. Have tried all the helps & tips to no avail. Phone app tells me that only 1 battery is in place, while laptop tells me there are 2. Basically, cannot reconnect camera.
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•13-04-2026 15:38:31
user_dc6d60
Missing Ring delivery, 2nd attempt by DPD sent back to Ring and now I've had radio silence from Ring.
I ordered a Ring Camera on 15th March. DPD attempted delivery twice due to ill health we missed them. They have now informed us they've sent it back to Ring. I called ring, which was not a free number because i don't have a landline, they said we've had it delivered. We have not received it!&n
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•13-04-2026 14:52:33
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