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Recent Solutions

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user_00cc22

User Solution

Cancel annual subscription

billing

I accidentally bought an annual subscription but was supposed to do monthly, so I went to cancel it but instead cancelling it immediately to get a refund for the rest of the term I cancelled it for the end of the subscription period which is June 27th 2026 how do I cancel I now immediately? Can anyo

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27-06-2025 21:48:04

user_8c430a

Please help

cs-support

wireless-security-cameras

Hello i have a ring doorbell which has gotten smashed by someone and now it doesnt work so i bought a new ringdoorbell but its telling me i need to pay for a new subscription even though the subscription to the old doorbell which is smashed hasnt ended yet, so i cant even use that subscription which

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2

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1

13-04-2025 19:30:54

user_0bcf5f

Shared users alerting on app

app-settings

I know that the ring app does not support multiple accounts, however my question is based around shared accounts. This is the scenario 1) My mum has a ring doorbell & camera setup 2) I want to purchase a ring doorbell for my house However i want to be able to get alerts from both properties. I a

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10-04-2025 09:42:18

Recent Discussions

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user_6f5d2a

Wrong price in offer

I think you have some currency conversion issues in the app. E.g. I'm currently seeing an "offer" for a 2-pack outdoor camera plus for $2199!

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1

17-07-2025 20:43:34

user_8d0428

Additional Modes

More modes are needed such as “home 1” , “home 2” & “home 3”

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1

08-07-2025 14:50:57

user_a9ba6d

WebAPP - some users can't connect to Doorbell video via web app.

ring-website

app-settings

troubleshooting

We have several users connecting to shared devices. For some reason there's always a user or two that can't connect to the video feed of the doorbell device. It was working yesterday, but today not and as far as I can tell nothing changed. If I try that users on another windows machine it works f

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30-06-2025 13:52:01