Doorbell not working on new mobile

Question

I have a new mobile so when I open the ring app and log into my account it says add a device.  When I do this it says it is registered to someone else but that is ne.  It works on my Alexa.

Tom_Ring · Answer

Hi @user_c6263e. I would ensure that you are logging in to the Ring app with the same email and password that you used to set up the device initially. It's possible that a family member was logged in when setting up a device, or maybe an older email. You can also check to make sure you are on the correct Location by tapping the address at the top of the Dashboard in the Ring app. I hope this helps.

user_c6d65f · Answer

I have the same issue. This is extremely frustrating. This has rendered my ring doorbell useless! Very poor!!

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Doorbell not working on new mobile

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