Like many on this forum I have experience lack of any satisfactory support. I ordered two items on 11th.Oct. received an email on same day acknowledging my order and my payment and advice that delivery would be 3-5 working days. I should also receive follow up email with advice on delivery. Nothing received, email or order after 8 working days. Then decided to try contact with them and like every one else  got nowhere and shunted around different people who couldn't help. Then an item from Ring was delivered via DPD on 9th working day but it was only half of my order with no indication of a follow up separate package. Back to ' Customer Support's who eventually say I must now wait 24-72hrs for further communication from them now that my problem has been "escalated". What an absolute shambles of a company!!! Won't be dealing with them again!!!! Beware all.