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user_5a9209
Abysmal Customer Support/Service.
Like many on this forum I have experience lack of any satisfactory support. I ordered two items on 11th.Oct. received an email on same day acknowledging my order and my payment and advice that delivery would be 3-5 working days. I should also receive follow up email with advice on delivery. Nothing
104
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•22-10-2026 13:04:24
user_eb837a
Stared recordings are being deleted
I have a paid subscription. I hit the star on some recordings but I’ve gone back and only is saving 5 after that it deletes them?! What is the purpose of having a star to make sure it’s not deleted for the system to just delete it with no warning?
341
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•1
•28-03-2026 00:13:37
user_03b048
No cover of stolen camera
In your conditions you write that you will cover a stolen camera without any costs but now you say no without an explanation? must i really replace all my camera and my Security plan due to this?
315
•3
•1
•2
•06-03-2026 22:27:36
Recent Discussions
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user_b43d19
UPS label not valid.
Hello, I've been issued a UPS label to return a faulty item, but the UPS drop off i went to said it wasn't valid in the UK, or that it was the wrong kind of bar code? Please can i be issued another label for a different courier? Ring support told me to post here... Thanks!
11
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•06-11-2026 12:10:45
user_34b54c
Can’t cancel!
Does anyone know how to actually cancel a subscription plan?! I accidentally renewed yearly when I meant to do monthly. The bot is going round in circles and can’t get anywhere. It’s telling me under plan I should have a cancel option but it’s not there whatever I try , Iv tried clearing all catches
17
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•02-11-2026 09:49:38
user_c2df63
moving outside camera
I would like to let a neighbour use my 2nd generation camera on his property for a brief period. I could monitor the input on my phone as I do currently for my whole alarm system . He has wifi but also a different house alarm system and doesn't wish to purchase another. Would this be possible on a t
32
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•26-10-2026 15:00:29
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