Recent Solutions
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user_aafcd6
Device permanently showing offline yet connected to wifi with good signal strength, despite all suggested factory resets etc
** Edit - found a 'resolution' of sorts, see latest post for solution (that worked for me at least) Got a Ring Doorbell (Gen 2, battery) that suddenly went 'offline' one day (6th March), and hasn't been back online since. It's definitely still connected to wifi, as I can see battery level health a
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•03-04-2026 08:29:34
user_5b3919
Ring doorbell dead
Hi, I need help with my Ring Video Doorbell (2nd Gen). It has completely failed. The battery suddenly started draining in 2–3 days instead of months, and then the doorbell stopped responding entirely. Here’s what’s happening: The battery was showing a blue spinning light while charging, but now sh
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•02-03-2026 13:00:42
user_4a54fb
Doorbell calls
Hello - Hello - just a quick question - I was on the home basic plan plan which currently changed its name to Ring solo - apparently Ring solo features “doorbell calls” but when I want to turn on this functionality I get information (feature locked) that I need Ring Protect plan - the only choice of
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•25-02-2026 08:31:46
Recent Discussions
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user_da677a
I’m disgusted
In January my battery stopped working I got told to send it back and then I would receive a new one, they’ve been telling me all this time it never arrived even though I sent it off and I finally found my tracking number and it was delivered 4 days after I sent it! I never got my new battery and hav
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•27-04-2026 22:16:20
user_a096c0
Cannot see devices from live view
When I answer a ring it sends me to live view. Normally I can click on controls in bottom left and it shows the lock so I can unlock while seeing the live view. However now I cannot see any devices listed so have to close live view and open it from the dashboard. This causes delays and missed packag
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•26-04-2026 00:01:36
user_4641d6
Battery Ring Pro - Hard Wired - expected power readings at the doorbell?
Hi All, I have recently upgraded from a video doorbell 3 plus to a battery doorbell pro. All good, I wanted to have it hard wired and had an electrician to do it - all good. My originial doorbell was mains wired so thought this should be straight forward However all not so good, a europa transfo
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•25-04-2026 19:07:57
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