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user_aafcd6
Device permanently showing offline yet connected to wifi with good signal strength, despite all suggested factory resets etc
Got a Ring Doorbell (Gen 2, battery) that suddenly went 'offline' one day (6th March), and hasn't been back online since. It's definitely still connected to wifi, as I can see battery level health alerts, and I can see it registering on my router. I've gone through all troubleshooting -
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•03-04-2026 08:29:34
user_5b3919
Ring doorbell dead
Hi, I need help with my Ring Video Doorbell (2nd Gen). It has completely failed. The battery suddenly started draining in 2–3 days instead of months, and then the doorbell stopped responding entirely. Here’s what’s happening: The battery was showing a blue spinning light while charging, but now sh
177
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•02-03-2026 13:00:42
user_4a54fb
Doorbell calls
Hello - Hello - just a quick question - I was on the home basic plan plan which currently changed its name to Ring solo - apparently Ring solo features “doorbell calls” but when I want to turn on this functionality I get information (feature locked) that I need Ring Protect plan - the only choice of
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•25-02-2026 08:31:46
Recent Discussions
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user_935905
Elite Doorbell lost connection
Own an elite doorbell, worked perfectly fine for about 5 years, lost its connection (Ethernet) suddenly a few days ago. Already tried everything, hard reset, using different devices, connect through wifi etc. From my Android devices setup reaches the point that it notifies about the imminent connect
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•17-04-2026 17:57:13
user_cfab4f
No recording after dusk
I have the Battery video doorbell ,& every night as dusk sets in my video doorbell stops recording . The only time it had done this is for the 1st few weeks . I have a subscribe place & I have the chime pro insta but nothing . IV spoken to ring & there clearly not interested . Anyone els
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•14-04-2026 22:53:58
user_41b5dd
Ring doorbell cam no live view
So up to 3 days ago, my ring camera pro was working perfectly. Since then I have not been able to access live view. I contacted live chat, and they informed me that there is a "known" issue currently with the live view. But still, the assistant made me jump through hoops before explaining thi
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•13-04-2026 19:30:27
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