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Cant subscribe after my free trial, get message saying Looks like youre new.
I am trying to subscribe to a plan after my free trial has come to an end. I am using Ring.com to get the subscription and have entered all the correct log in details that were used when it was initially set up. Ive added a payment method successfully but everytime i try to subscribe i get the message Looks like youre new! Welcome. I have set up the app and the device with no issues but can not subscribe. Can anyone help.
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21-10-2026 14:41:40
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Caitlyn_Ring
Hi @user_dc83cc. Make sure you are logged into the correct Ring account, and that you are the owner of the device. If you are logged into a different account, or access to the device was shared with you from someone else, you will not be able to subscribe. Additionally, I would recommend trying a different web browser and turning off any VPNs or browser extensions. If this issue persists, please send a message @Ring on Facebook, X, or Instagram for further assistance.
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22-10-2026 17:52:05
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