I’m posting this because it looks like something is seriously off, and other users need to check their accounts.

I’ve been paying for the Ring Protect plan that advertises up to 180 days of video history. (Ring Multi) However, after monitoring this closely for a good few months, my account is only ever holding around 30 days of footage. As soon as recordings hit that mark, everything older is wiped, across all cameras, on a rolling basis.

This isn’t a one-off glitch. It’s consistent, repeatable, and has now happened over multiple billing cycles.

At best, this is a major lack of transparency around how the subscription actually works. At worst, customers could be paying for a level of service they’re not receiving.

Ring: this needs a clear and direct answer:• Why is my footage being deleted after 30 days when I’m paying for up to 180 days?  • Is there a hidden setting, limitation, or condition that hasn’t been made clear?  • Is this a known issue affecting other users?  

Right now, this feels misleading. If I’m paying for extended history, I expect extended history not a fraction of it.

I strongly suggest anyone on the same plan checks how far back their footage actually goes, rather than assuming it matches what’s advertised. I’ve no access to extremely important incidents that I assumed would stay safely recorded for me to go back to for olive/insurance and yet anything older than a month is gone! 

Looking forward to a proper explanation.