Recent Solutions
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user_334683
Ring Multi- Paying for 180 Days events but only receiving 30?
I’m posting this because it looks like something is seriously off, and other users need to check their accounts. I’ve been paying for the Ring Protect plan that advertises up to 180 days of video history. (Ring Multi) However, after monitoring this closely for a good few months, my account is only e
202
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•27-04-2026 03:43:39
user_59ec31
Formal notice regarding significant service failures that have resulted in the loss of monitoring, recording, and life‑safety.
This correspondence serves as a formal notice regarding significant service failures that have resulted in the loss of monitoring, recording, and life‑safety functionality across multiple properties under my Ring account. These failures have created material risk to persons and property and have dis
117
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•21-04-2026 17:06:03
Murray
UK New AI Pro Plan does not include 24/7 recording?
Hi, it looks like “AI Pro” has replaced the “Premium” plan in the UK. The new plan seems to have added AI features under a group called “Alexa Guard” but dropped 24/7 recording !? 24/7 is now only available as an extra add on per cam?? Note “Alexa Guard” is not available in the UK, and this new p
184
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•06-04-2026 09:41:27
Recent Discussions
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Elwood7
Want to cancel yearly plan. Any refund, credit, or ?
We had two separate yearly Ring plans for two homes. Sold one home so don't need that plan anymore. Has six months left on that plan, approx value $50. Can I get any sort of refund, or at least a credit, or have the other plan extended?
20
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•16-06-2026 13:22:49
Douglaffan
Returns under warranty
Hi, anyone else live in Ireland and not have access to a printer? That my situation and I’ve been promised a local pick up by ring which never happened, a label posted to me so I can return my faulty doorbell, never happened. I’ve called the 6 times to get it resolved and they are asking me about lo
10
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•1
•15-06-2026 11:54:40
user_043c2b
Upgrade to multi plan, refund for solo?
I just purchaed an additional device and want to upgrade from the Ring solo plan to the Ring multi plan. However, I paid annually for the solo plan and it looks like I would be charged the full amount for the new plan. I won't get credit for the remaining time on the solo plan? It feels like a pe
101
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•02-06-2026 17:49:56
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