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Browse posts, comments, and join the conversation about Ring Protect Plans and more.

Recent Solutions

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user_b91cbe

Accepted Solution

Ring AI Pro Migration/Proration didn’t account for protect plan charge

negative-feedback

billing

I recently received a prorated charge after being informed that Ring was migrating me to their new “Ring AI Pro” plan. The new plan claims to be $199.99/year. A few weeks ago, I setup my plan with both $99.99 for “Home Standard” and $100 for “Professional Monitoring”. Reviewing the invoice for the

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14-01-2026 21:44:45

user_352e7f

Upgrading from home basic to home standard

Hi, I was subscribed to the home basic plan before but I want to upgrade to home standard since I got a second ring device and therefore want to upgrade to home standard. Since my annual subscription bill was paid a few months ago, will I need to pay the full price for upgrading plans or will it be

376

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1

26-10-2025 16:39:35

Prameela_j

Mode status is not available error on app

I just got the base and keypad installed 2 days ago. I see this error on the app today. Up until 2 days ago I had ADT service with zero issues. The app is not the most intuitive and customer services and terrible. Can someone please help me resolve this..?

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20-10-2025 19:49:09

Recent Discussions

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user_00b7ad

Website is useless

ring-protect-plans

I've had a doorbell for about 6 weeks now and decided to subscribe to a plan. I've tried over and over to do so on their website. Every time I click the plan I want it kicks me back to the dashboard page. I tried using their chat help feature and before I can type a question, it ends the session. I'

3

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02-03-2026 18:44:33

user_715f13

Replacement third GEN stick up cam

I need to get a new camera 

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02-03-2026 15:34:54

user_8047f4

NEW RATE HIKE PLAN

negative-feedback

I'm extremely disgusted with the new ring price hike.  I purchased the ring security service for my 81 year old mother to provide another level of security for her since she lives alone and has an emergency medical service but not one for security.  She's had the ring pro at $99+tax since

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26-02-2026 21:16:35