Ring Protect Plan
Browse posts, comments, and join the conversation about Ring Protect Plans and more.
Recent Solutions
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U
user_5d3415
Accepted Solution
Need older video footage for lawsuit evidence
event-history
cs-support
ring-protect-plans
I understand that footage is "deleted" after 180 days max. While I have my storage set to 180 days, I am now in a lawsuit, and I require my video footage from specific dates (some only a few days past the 180 limit) as evidence supporting my case. Is there any way customer support can help retrieve
359
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•1
•18-07-2026 01:51:53
U
user_bf2ab2
Accepted Solution
Firmware Updates Breaking Devices + Warranty Not Honored (Even on Premium Plan)
supporto cs
troubleshooting
cs-support
Seeing a lot of similar posts, and I’m going through the same thing. My camera went from fully working to completely dead (offline, won’t reconnect) with no warning. No notifications from Ring. Just stopped working. What’s worse is the support experience: Forced to repeat the same troubleshooting
259
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•1
•1
•20-05-2026 17:24:34
U
user_90746e
Accepted Solution
no way to watch live feed without recording?
negative-feedback
device-settings
ring-protect-plans
i just bought an indoor cam to check on my new dog when i leave the house. but i never imagined everything (or just every time something moves) would be recorded. i find that weird, but also, i have the 30 day trial of the ring service...if there is no way to watch the feed without recording does
346
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•25-04-2026 06:51:13
Recent Discussions
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U
user_6271bd
Divide an Account
I have ring cameras I added Ring cameras from our church how do I separate the account so then they have their own account and I have my own. Thanks
8
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•0
•10-09-2026 15:30:47
U
user_110f93
Discount for seniors and the disabled
Please add a discount for seniors & the disabled. This is an important feature to keep seniors and disabled safe.
12
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•0
•0
•09-09-2026 18:41:04
U
user_902ad5
subscribing problem
ring-protect-plans
I've trying to buy a Ring Plan (£79.99/year). It's impossible!!! Every time I get through to the confirm payment the sum reads £00.00 and I dont get a confirmation text with the code to proceed. Yesterday after an age I spoke to an Achlad in Mumbai and he was no use whatsoever. couldn't find even a
11
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•09-09-2026 14:44:58
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