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user_b91cbe

Accepted Solution

Ring AI Pro Migration/Proration didn’t account for protect plan charge

negative-feedback

billing

I recently received a prorated charge after being informed that Ring was migrating me to their new “Ring AI Pro” plan. The new plan claims to be $199.99/year. A few weeks ago, I setup my plan with both $99.99 for “Home Standard” and $100 for “Professional Monitoring”. Reviewing the invoice for the

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14-01-2026 21:44:45

user_352e7f

Upgrading from home basic to home standard

Hi, I was subscribed to the home basic plan before but I want to upgrade to home standard since I got a second ring device and therefore want to upgrade to home standard. Since my annual subscription bill was paid a few months ago, will I need to pay the full price for upgrading plans or will it be

323

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0

1

26-10-2025 16:39:35

Prameela_j

Mode status is not available error on app

I just got the base and keypad installed 2 days ago. I see this error on the app today. Up until 2 days ago I had ADT service with zero issues. The app is not the most intuitive and customer services and terrible. Can someone please help me resolve this..?

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20-10-2025 19:49:09

Recent Discussions

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user_16fe2f

Subscription

troubleshooting

Put in my bank details . But it says ring wants to take £0.0 on my bank app. Have tried to set up subscription for 2 weeks. Phoned customer services they tried to tell me how to put on my bank details on website. I know how to do that and after checking on the Web this is a problem for a lot of peop

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2

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1

07-02-2026 21:36:46

user_5b6374

Scammed and Lied To

I was overcharged last month by Ring (3x charges for 2x plans); there is no email to contact and the email in the invoice isn't monitored.  I called, was told by a rude woman that they never charged me 3 times in broken english, I explained that I was staring at the charges and had confirmed wi

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1

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0

05-02-2026 20:47:20

user_78f1cf