Ring Protect Plan
Browse posts, comments, and join the conversation about Ring Protect Plans and more.
Recent Solutions
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U
user_21c9a1
Accepted Solution
Protect Plam - Warranty Extension for all Devices?
ring-protect-plans
Hello, One of my Ring Floodlight cameras has failed due to weather ingress into one of the floodlight housings. I have a Ring Protect Plan (Multi) for monitoring our Ring alarm system. I seem to recall that when I enrolled in the Protect Plan years ago that one of the benefits was that it added a li
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•22-09-2026 20:05:08
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user_5d3415
Accepted Solution
Need older video footage for lawsuit evidence
event-history
cs-support
ring-protect-plans
I understand that footage is "deleted" after 180 days max. While I have my storage set to 180 days, I am now in a lawsuit, and I require my video footage from specific dates (some only a few days past the 180 limit) as evidence supporting my case. Is there any way customer support can help retrieve
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•18-07-2026 01:51:53
U
user_bf2ab2
Accepted Solution
Firmware Updates Breaking Devices + Warranty Not Honored (Even on Premium Plan)
supporto cs
troubleshooting
cs-support
Seeing a lot of similar posts, and I’m going through the same thing. My camera went from fully working to completely dead (offline, won’t reconnect) with no warning. No notifications from Ring. Just stopped working. What’s worse is the support experience: Forced to repeat the same troubleshooting
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•20-05-2026 17:24:34
Recent Discussions
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U
user_147d0c
Thought I added coverage for ALL devices
I have had a ring doorbell camera for over a year. Five weeks ago, I bought an indoor camera with the 1-month free features. I added the Ring Pro plan to my doorbell Ring devices because the description noted that it covered ALL devices... I read that to mean it covered all devices in the home. Evi
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•25-10-2026 15:43:33
P
Phizbam
Illinois Customers Paying Full Price for Reduced Features
feedback
billing
I have been a Ring customer for several years and am disappointed that Illinois customers are charged the same subscription price as customers in other states despite receiving fewer features. Ring advertises AI-driven capabilities as part of its premium offerings, yet many of these features are di
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•25-10-2026 14:08:37
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user_618137
Feature Request
Please add a natural gas monitoring to notify third party to the ring subscription. This would be good for safety and also qualifies for a discount on my home insurance (and probably others).
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•19-10-2026 22:16:31
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