Ring Protect Plan
Browse posts, comments, and join the conversation about Ring Protect Plans and more.
Recent Solutions
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U
user_21c9a1
Accepted Solution
Protect Plam - Warranty Extension for all Devices?
ring-protect-plans
Hello, One of my Ring Floodlight cameras has failed due to weather ingress into one of the floodlight housings. I have a Ring Protect Plan (Multi) for monitoring our Ring alarm system. I seem to recall that when I enrolled in the Protect Plan years ago that one of the benefits was that it added a li
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•22-09-2026 20:05:08
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user_5d3415
Accepted Solution
Need older video footage for lawsuit evidence
event-history
cs-support
ring-protect-plans
I understand that footage is "deleted" after 180 days max. While I have my storage set to 180 days, I am now in a lawsuit, and I require my video footage from specific dates (some only a few days past the 180 limit) as evidence supporting my case. Is there any way customer support can help retrieve
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•18-07-2026 01:51:53
U
user_bf2ab2
Accepted Solution
Firmware Updates Breaking Devices + Warranty Not Honored (Even on Premium Plan)
supporto cs
troubleshooting
cs-support
Seeing a lot of similar posts, and I’m going through the same thing. My camera went from fully working to completely dead (offline, won’t reconnect) with no warning. No notifications from Ring. Just stopped working. What’s worse is the support experience: Forced to repeat the same troubleshooting
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•20-05-2026 17:24:34
Recent Discussions
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U
user_b15415
Snapshots not working
troubleshooting
snapshot
All my cameras worked correctly during the free trial. When the trial expired, Snapshot Capture stopped working across all my cameras. I subsequently purchased the annual Ring Protect Pro plan, expecting the paid features to resume, but the problem remains. My cameras are configured for Snapshot Cap
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•14-10-2026 04:28:37
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user_20e91e
Ring warranty
hardwired-video-doorbell
Very Disappointed With Ring Pro Warranty Support I pay $199 per year for the Ring Pro plan, and after this experience, I seriously question what I’m paying for. I called to make a warranty claim for my front Ring camera because the camera lens has become blurry. I spent over 30 minutes on the phone
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•13-10-2026 16:14:54
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user_5ef6f5
Subscription
ring-protect-plans
I have two locations on my account (Home and business) and Ring requires that each location have their own subscription. Moreover, Ring only allows me to pay for the subscription with the same credit card. I understand that each location requires its own subscription. However, I would like to pay fo
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•08-10-2026 16:06:56
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