Ring Protect Plan
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user_5d3415
I understand that footage is "deleted" after 180 days max. While I have my storage set to 180 days, I am now in a lawsuit, and I require my video footage from specific dates (some only a few days past the 180 limit) as evidence supporting my case. Is there any way customer support can help retrieve additional video for legal reason? Hoping that while old footage is "deleted", it might still be recoverable internally for some additional period of time!
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18-07-2026 01:51:53
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Caitlyn_Ring
Hi @user_5d3415. No, once a recording has been deleted, either manually or due to the storage time expiring, it cannot be recovered. We always recommend downloading any videos you may need to your phone or computer before the storage time ends.
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20-07-2026 15:09:36
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