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Browse posts, comment and give us recommendations for improvement about features on Ring.com and in the Ring app.

Recent Solutions

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user_39fd3a

Accepted Solution

User Solution

Log in

I can’t sign into the app. Email and password accepted, get the code via text and then verification fails. I can sign in with the same email and password to the website, so I know they’re correct, so what’s wrong with the app?

68

3

0

2

07-08-2025 17:15:21

user_e0cf66

Upgraded my phone and lost all connectivity

Is there a way to transfer my ring doorbell and two cameras to my new iPhone 16 without having to climb 20' up to remove the faceplate and scan a code on the cameras?

119

2

0

1

19-06-2025 21:10:03

user_7c9049

Wireless Peephole doorbell

troubleshooting

cs-support

Ive been trying to get spare parts kit for this model as strip was damaged when I removed it during house move. It's been out of stock for almost a year with ring and amazon . Only place they seem to be available are USA on ebay with extortionate shipping. Have they just stopped producing them ?

150

3

2

2

14-04-2025 04:18:38

Recent Discussions

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user_27d895

Unable to Log in on app using wifi on Android

wifi

android

app-request

I just recently noticed that I cannot access Ring app using wifi on my android cell. I can access if using data. If I log out I cannot log back in on wifi have to use data. I have tried restarting router, clearing the cache, restarting cell and nothing works.

3

1

0

0

15-12-2025 04:28:05

user_0a0be3

Spotlight Pro light

I need to extend the duration that the light stays on after it is triggered by a motion. 

4

1

0

0

14-12-2025 05:53:23

user_cd3637

Home/Away status notification request

notifications

I want to request a feature that is currently not capable as according to support. Currently there is 0 use for modes besides turning on/off the security cameras overall (under modes). I would like to be able to set alert notifications to the home or away mode. The only current way is to disable r

4

1

0

0

11-12-2025 18:04:36