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user_39fd3a
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I can’t sign into the app. Email and password accepted, get the code via text and then verification fails. I can sign in with the same email and password to the website, so I know they’re correct, so what’s wrong with the app?
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07-08-2025 17:15:21
Responses (2)
- T
@user_39fd3a. What type of phone are you using and what version of the Ring app is installed? Are you using a VPN? Does this happen on wifi or cellular data? This information will let me know how to troubleshoot this with you. Is there a specific error you get when the login fails?
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08-08-2025 17:40:36
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user_39fd3a
Hi, never even thought that Nord VPN might be the problem. Just disconnected it and logged in fine. Hopefully that’s the issue. User_39fd3a, thank you for the idea
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17-08-2025 13:56:14
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