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user_352e7f

Accepted Solution

Upgrading from home basic to home standard

Hi, I was subscribed to the home basic plan before but I want to upgrade to home standard since I got a second ring device and therefore want to upgrade to home standard. Since my annual subscription bill was paid a few months ago, will I need to pay the full price for upgrading plans or will it be

279

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1

26-10-2025 16:39:35

Prameela_j

Mode status is not available error on app

app-settings

I just got the base and keypad installed 2 days ago. I see this error on the app today. Up until 2 days ago I had ADT service with zero issues. The app is not the most intuitive and customer services and terrible. Can someone please help me resolve this..?

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2

20-10-2025 19:49:09

user_dc95bd

Legit email?

wireless-security-cameras

I just received an email from ring that indicates my spotlight cam battery will stop working November 15. It also states that I could receive a $200 credit for new devices. Is this legitimate?

269

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24-09-2025 21:32:18

Recent Discussions

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user_fd8e48

Subscription suggestion

cs-support

positive-feedback

app-request

I'd like to make a suggestion for a new subscription option. I spend a lot of time at home and often don't require all of the extra features included with paid subscriptions. I would like to suggest a pay for a day option for when I go out for a full day. 24 hours for Premium services for say £1 or

2

1

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13-01-2026 09:31:11

user_c4c776

Can't update card details.

troubleshooting

I'm trying to update old card details on the site, but I get an "OOPS" page. Have tried three browsers. What gives? 

4

2

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1

07-01-2026 13:34:01

user_c2e027

Smoke & CO Professional Monitoring Plan requirements not as described on website

ring-website

ring-protect-plans

smoke-co-listener

I was attempting to subscribe to the Smoke & CO Professional Monitoring plan. Reading this webpage from the Ring website I was under the impression that if I purchased a Ring Smoke and CO Listener I could subscribe https://ring.com/support/articles/u969z/24-7-smoke-co-monitoring?srsltid=Afm

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1

06-01-2026 02:26:59