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Recent Solutions

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Statchmo

Accepted Solution

Chime Pro Low Battery Notifications

chime-pro

I repeatedly get low battery notifications for the device I have named "Hallway" -- which is a Ring Chime Pro that is plugged into a wall outlet. Amazon even sends me emails telling me to buy AA batteries for this device, which makes no sense since like I said, it's plugged into a wall outlet and a

220

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15-04-2026 15:17:42

user_c3c542

Accepted Solution

User Solution

How long for accessory to ship?

shipping

Been waiting 2 weeks and accessory I ordered still has not shipped. is there a way to poke them? The chat which I think is just AI says it can’t check to see when it will ship. looking for maybe an email to ask when it will ship? thanks

124

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31-03-2026 15:13:08

user_567a84

Accepted Solution

User Solution

Devices Missing Dashboard

troubleshooting

All my sensors and extenders dissapeared from the PC dashboard and the App. Everything still triggers events but I cannot check device health on anyof them. Chat bot basically just tells me to reinstall the whole alarm. I changed nothing and thing its an issue on Rings side. Anyone else in the same

233

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23-03-2026 03:02:25

Recent Discussions

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user_1f429c

Australian Ring customers – complaints/refunds for faulty products?

solar-panel

cs-support

return

Has anyone in Australia successfully lodged a complaint with Ring or obtained a refund/replacement for a faulty product outside the 30-day period? I purchased a Ring Solar Charger directly from Ring. After several months it stopped working. I contacted Ring Support today and was told: They can't

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24-08-2026 10:52:54

user_36bda2

Sidewalk Connectivity Issue.

connectivity

I have a Ring Transformer and a Ring Bridge 2nd generation. The Bridge is connected to WiFi and Device Health is fine. SFinal Strength is “Good” in Device Health. Bridge is connected to the same power outlet as the Transformer and is a few inches away from Transformer. Transformer is recognized by

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21-08-2026 14:46:31

user_73d6bf

The button fell off my first gen Ring battery-powered video doorbell faceplate

troubleshooting

The button fell off my faceplate. I have a 2019-era first generation Ring video doorbell, battery powered. Yes, i’m old school! I’m reading that I can’t buy an interchangeable faceplate :( Do I have any options beyond buying an entirely new unit at full price?

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19-08-2026 00:08:15