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Recent Solutions

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Statchmo

Accepted Solution

Chime Pro Low Battery Notifications

chime-pro

I repeatedly get low battery notifications for the device I have named "Hallway" -- which is a Ring Chime Pro that is plugged into a wall outlet. Amazon even sends me emails telling me to buy AA batteries for this device, which makes no sense since like I said, it's plugged into a wall outlet and a

180

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15-04-2026 15:17:42

user_c3c542

Accepted Solution

User Solution

How long for accessory to ship?

shipping

Been waiting 2 weeks and accessory I ordered still has not shipped. is there a way to poke them? The chat which I think is just AI says it can’t check to see when it will ship. looking for maybe an email to ask when it will ship? thanks

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31-03-2026 15:13:08

user_567a84

Accepted Solution

User Solution

Devices Missing Dashboard

troubleshooting

All my sensors and extenders dissapeared from the PC dashboard and the App. Everything still triggers events but I cannot check device health on anyof them. Chat bot basically just tells me to reinstall the whole alarm. I changed nothing and thing its an issue on Rings side. Anyone else in the same

193

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23-03-2026 03:02:25

Recent Discussions

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user_2c764f

Is My Ring Contact Sensor Defective? QR Code and App Codes Don't Match

contact-sensor

door-sensor

negative-feedback

I recently bought a 2-pack of Ring Window/Door Sensors along with a Battery Doorbell Plus, and my experience has been very frustrating. I'm a first-time Ring customer. I decided to buy into the Ring ecosystem because the previous owner of my new home had left behind some Ring devices, so I wanted t

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26-07-2026 16:11:42

user_ec86f5

Same new phone problem

battery-video-doorbell

It would help if I could speak to a person instead of going round in circles with a chatbot. Ring customer service (hah!) is the worst I've come across. I've still just got a doorbell that rings outside.

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26-07-2026 08:00:32

user_548874

Retrofit Kit

retrofit-kit

I ordered an alarm kit which included the retrofit device and Ring sent a partial shipment without the retrofit kit. Upon doing some homework, it appears the retrofit kit may be difficult to get along with some comments that this device is being phased out. Anyone know the story on the retrofit k

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23-07-2026 13:34:50