Recent Solutions
View All
user_eb837a
Stared recordings are being deleted
I have a paid subscription. I hit the star on some recordings but I’ve gone back and only is saving 5 after that it deletes them?! What is the purpose of having a star to make sure it’s not deleted for the system to just delete it with no warning?
177
•2
•0
•1
•28-03-2026 00:13:37
user_7c1354
AWS outage and my CCTV devices
Have enjoyed all the services from my first device since 2017, and recently added a second device (indoor CCTV), but since this morning I have been unable to see the history from the second device. The first still works as before. I have tried contacting RING, the ‘Chat’ sends me round in circles. T
152
•2
•0
•1
•20-10-2025 18:44:10
Hemlin
Orange number
Hi folks I am a newbie does anybody know how to clear the orange number on the ring app tile ive cleared all video and snapshots but it is still there thanks all
140
•2
•0
•1
•03-08-2025 08:40:15
Recent Discussions
View All
user_67c983
Doorbell not working on WiFi
Our doorbell was working absolutely fine until the day before yesterday suddenly it’s not picking up our WiFi, the WiFi hasn’t changed the router hasn’t been moved neither has the doorbell everything is the same, I can’t seem to get it to work I’ve tried a master factory re set I’ve tried deleting t
18
•1
•0
•1
•01-07-2026 21:20:21
user_f341be
Cannot stop ring taking payments from my elderly fathers account
I cannot stop Ring taking payments for a service my elderly father doesnt use. Basicly my father has developed dementia and I have l/p/a for finances and property which I have running. Checking his accounts ring has been debiting £49 for years for a service he doesnt use and because he doesnt know
10
•2
•0
•1
•30-06-2026 10:08:33
MagicManUK
Ring outdoor siren with 2nd gen power adaptor
Bought a new setup and just looking through the setup beforehand. The power supply is meant to indicate the negative with a ridge but mine seems smooth on both. Why couldn't they just use black and white insulation? On a related note, would be far easier if the power supply connected to the siren
8
•1
•0
•0
•28-06-2026 16:26:14
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates