Ring App
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Recent Solutions
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jamitt
App landscape display no longer works
With the latest app update, I can no longer use it in landscape mode--it is forced into portrait sideways on the screen. I use the app with a tablet and keyboard in landscape to monitor two homes with Ring. Landscape mode has been working fine for 5 years. Please restore this capability as it is nea
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•22-11-2025 21:13:57
user_d2afb0
Event History Update
Is anyone else frustrated with the new event history update?? I have 4 ring cameras set up around my house & I used to be able to go into my event history and watch all camera events in order from the time they happened. Now the update takes me to the timeline view of only one camera and I have
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•20-11-2025 16:43:38
c22250194d0060a3eae6
Problem with setup of Spotlight Cam Plus. Existing location not find. App asks me to create a new location.
Trying to setup a Spotlight Cam Plus. After scanning the QR code on the device as directed by the app during setup, the app asks me to create a new location. I already have five other devices in the current location. The current location is not shown. My only option is to cr
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•02-11-2025 18:25:50
Recent Discussions
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user_472e84
Being logged out way too often
Hello, I've used my ring doorbel for a while, but what keeps frustrating me (and my wife) is that we seem to be regularly logged out.... either when there is a app update (iOS) or if we haven't used he app for a while. I've read somewhere here that you are logged out every 30 days, if the app is not
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•08-12-2025 08:25:51
user_b5645c
"Camera Preview Unavailable" started happening after app update
I’ve been experiencing ongoing issues with my Ring security camera since the November 20 update. Since then, I continuously receive the message “Camera preview unavailable,” and I’m unable to access the live view or use the camera at all. I’ve already tried multiple troubleshooting steps, including
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•07-12-2025 17:47:55
user_8b760f
Clip view reduces to a small square
When scrolling through clips the view of the footage reduces down to a small square area of the total view, meaning i cant see the whole cam view when scrolling through the clips. Which is mega annoying when you just want to see the whole view and skip through quickly to see if anything major happen
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•05-12-2025 15:54:19
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