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Recent Solutions

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user_1ae9c5

User Solution

Installation fails for android app update

installation

Installation fails for android latest version on fold4One Ul version: 7.0Android version: 15Current version: F936BXXSAHYFD /F936BOXMAHYD9 / F936BXXUAHYD9• Security patch level: 1 July 2025

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13-08-2025 00:16:01

user_ebe5e7

Data Breach

ios

I found out this morning that Ring has had a data breach and has said nothing to it’s customers! I found Safari accessed my camera three times on may 28th 2025. This is on TikTok.

13661

4

1

29

18-07-2025 08:43:51

user_a74db2

Camera Motion Zones Setting

I have been having a strange issue with one of my Stick Up Cams (3rd generation). In the app, under Motion Settings where I can draw zones, the visible area that shows is only a very small portion of the entire visible area the camera can actually view and record.I would add a screenshot here to my

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12-07-2025 12:38:55

Recent Discussions

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user_1c284a

Ring app restricting Motion Zones for cameras installed in Battery Mode (with or without solar connected)

cs-support

wireless-security-cameras

app-request

I have Outdoor Stick-up cameras, Stick-up Cam Pro, and the new Outdoor Cam Plus installed at my property in wired and battery modes. The for Stick-up Cam and Outdoor Cam Plus, the Ring app does not display a Motion Zone snapshot that matches Live-View/Recorded Video/Privacy Zone snapshots or video.

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1

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15-10-2025 19:06:04

user65627

"Person Detected" is a cat or dog

motion-detector

negative-feedback

app-settings

when I receive "person detected" alerts on my phone, I open the app only to see a cat or dog in the video evidence. Is it possible that the "motion detected" alert was triggered by is improperly linked in the app to a "person detected" alert? I want alerts when a person is detected, not my neighborh

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1

15-10-2025 16:18:02

Glenn

Ring app

I had a tree which was giving me constant false alarms even with all detection settings at minimum. Somehow I was able to creat a black box covering the tree which reduced the false alarms but the tree is now gone I would like to delete that box because it covers an area I would like detection, but

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15-10-2025 01:31:30