Ring App
Browse posts, comment, and join in the discussion about Ring app features, settings, and more.
Recent Solutions
View All
B
Bil
User Solution
Timeline broken after update to version 5.114.0
event-history-timeline
When looking back through timeline motion events, everything is OK until the “loading” message appears then starts playing again - the video stays frozen regardless of trying to view older or newer events. Just started seeing this problem with 5.114.0. Anyone else having this issue?
131
•4
•1
•5
•03-10-2026 00:43:36
U
user_c095a1
Accepted Solution
"Advanced User"?
negative-feedback
account-settings
app-request
So if my wife is an "Advanced User" why can I not allow her to delete videos? One would assume this to be a feature of an "Advanced User" and granted or rescinded by the owner. This is a sorely missing feature!
156
•2
•0
•1
•17-08-2026 15:01:33
U
user_cb66a6
Accepted Solution
Modes stopped working
troubleshooting
ios
notifications
This morning when leaving the house, we changed the mode to Away. Upon return, we tried to change it to Home. The IOS phone app indicates that it has changed but it is notifying & announcing as if it is still in Away mode. Switching to Disarm mode does nothing.
589
•7
•0
•8
•11-06-2026 15:05:15
Recent Discussions
View All
U
user_69d789
Video stops when IOS apps say "loading"
wifi
ios
video-quality
As soon as the Ring apps on iPhone and iPad say "loading" when playing back recorded door bell or spotlight cam video, the video stops at the current frame and doesn't refresh. This just started last week. My WiFi connections are strong to the cameras and devices and both apps on iPhone and iPad are
9
•2
•0
•1
•12-10-2026 18:01:52
U
user_c5cc5c
Bug Report - Wrong MAC Address
troubleshooting
app-request
network
I believe there is a UI/data-model issue with how Ring displays the MAC address for cameras that support both Wi-Fi and Ethernet/PoE. I have six Ring cameras: 3 × Outdoor Cam 4K using PoE 2 × Outdoor Cam 4K using Wi-Fi 1 × Wired Doorbell using Wi-Fi I tracked each device individually through D
36
•1
•0
•0
•07-10-2026 06:07:49
B
Bil
User Solution
Timeline broken after update to version 5.114.0
event-history-timeline
When looking back through timeline motion events, everything is OK until the “loading” message appears then starts playing again - the video stays frozen regardless of trying to view older or newer events. Just started seeing this problem with 5.114.0. Anyone else having this issue?
131
•4
•1
•5
•03-10-2026 00:43:36
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates