Ring App
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Recent Solutions
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U
user_cb66a6
Accepted Solution
Modes stopped working
troubleshooting
ios
notifications
This morning when leaving the house, we changed the mode to Away. Upon return, we tried to change it to Home. The IOS phone app indicates that it has changed but it is notifying & announcing as if it is still in Away mode. Switching to Disarm mode does nothing.
387
•7
•0
•8
•11-06-2026 15:05:15
U
user_b2ace9
Accepted Solution
Kidde Ring Smart Smoke + Carbon Monoxide Alarm (RGCUAR-RW) Dropped from Wifi
works-with-ring
troubleshooting
cs-support
I have 4 Kidde Ring Smart Smoke + Carbon Monoxide Alarm (RGCUAR-RW) units and all 4 of them dropped the wifi connection and have been offline for over 24 hours. The WiFi connection did not change. I have completed all troubleshooting steps including restarting the router, following the WiFi rec
334
•4
•0
•3
•30-05-2026 01:59:12
U
user_6b6c95
Accepted Solution
Stop Notifications When The Mode Changes
modes
app-request
notifications
I have recently installed a camera in my kitchen but only need it to be active when I'm out. I also have a doorbell which I leave on all of the time. These are linked to Alexa, so when I go out and tell her 'I'm going out' she turns off sockets etc, but also changes the Ring Mode. The same sort of t
178
•3
•0
•2
•18-04-2026 17:54:04
Recent Discussions
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U
user_be098b
New Internet Providwr
I have done the steps described but when I select device heath and choose option there is no "change wi fi or change network option" so what do I do now I called tech support and they were NOT useful in any capacity, first I had a hard time understanding what he was saying it was more frustrating t
11
•2
•0
•1
•21-07-2026 14:33:52
U
user_9edfa2
Cannot edit or share specific Ring video file
hardwired-video-doorbell
ios
video-quality
I downloaded two videos from the Ring app featuring a bird, intending to edit them together. I’ve run into a problem: I’m unable to edit one of the two videos. When I try, the editing software displays an error message, while the other video works perfectly. Additionally, I’ve noticed that while I c
12
•2
•0
•1
•17-07-2026 16:22:18
U
user_1fe9f4
Option to turn off the Mode change notifications.
Need an option to turn off the Mode change notifications. Where do I find this option in Settings?
25
•2
•0
•1
•17-07-2026 00:13:10
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