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user_d89aa8
Cancel deceased mothers account
Ring customer support was zero help. My mom passed away and her credit card was charged for the annual fee. She had 2 factor auth setup on her phone. We disconnected her phone therefore cannot use the 2 factor auth. How do I request a refund and cancel her subscription when Ring C.S. can't even
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•17-04-2026 17:01:07
user_71f39c
Can't Log In to Website - Get Oops Message
Edited photo to crop out info above photo that was not needed. I moved to Florida last October and live with my daughter, son-in-law and their family, and they have a Ring system set up for their home. The front door does not have a peep hole, so in order to know who is at the door, we need the
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•02-04-2026 21:10:46
user_68f241
Rejected Post due to community standards
I posted a video to neighbors showing a man try to enter my home by turning the handle and pushing on my front door. I heard it. I went outside and walked down the street and saw the same person try to enter two more houses the same way. The video I posted clearly shows the man trying to turn the do
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•07-03-2026 21:43:26
Recent Discussions
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user_7c36ed
Outdoor camera not recording through glass
Because I live in Minnesota, where it gets very cold in the winter, how do I handle having a ring camera outside when it is way below zero
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•27-04-2026 23:28:38
user_7c531f
T-mobile 5g gateway G5AR/G5SE
I have 2 ring cameras a stick up pod and a video doorbell 3. I have tried so many things to get these 2 devices to connect to my new tmobile gateway. All my other devices connect with no issues. I have even purchased separate wifi routers and there is no luck. I'm on a 2.4 network with wpa2 I've tri
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•27-04-2026 01:35:30
user_386e74
Device set up stuck on “scanning for available networks”
While trying to set up my 3 ring devices, I get to the point of set up where it is “scanning for available WiFi networks” but then it just sits there and spins. I am not able to see any WiFi networks or connect to them. I am connected to my 2.4 band WiFi, have tried restarting the router, hard reset
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•24-04-2026 23:23:54
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