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Recent Solutions

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user_cb66a6

Accepted Solution

Modes stopped working

troubleshooting

ios

notifications

This morning when leaving the house, we changed the mode to Away. Upon return, we tried to change it to Home. The IOS phone app indicates that it has changed but it is notifying & announcing as if it is still in Away mode. Switching to Disarm mode does nothing.

134

6

0

8

11-06-2026 15:05:15

user_cdfdfd

Newbie. Filter/Settings

product-request

app-request

1) My neighborhood looks like a radius of 4 miles. I live on an island, on the border of 2 states. How do I shrink neighborhood. 2) I am looking Post Details. I hit arrow to exit post, and it takes me back to first post. Is there a setting to stay where you were? 3) There's a post for lost pet

135

2

0

1

04-06-2026 04:18:53

user_b2ace9

Kidde Ring Smart Smoke + Carbon Monoxide Alarm (RGCUAR-RW) Dropped from Wifi

works-with-ring

troubleshooting

cs-support

I have 4 Kidde Ring Smart Smoke + Carbon Monoxide Alarm (RGCUAR-RW) units and all 4 of them dropped the wifi connection and have been offline for over 24 hours. The WiFi connection did not change. I have completed all troubleshooting steps including restarting the router, following the WiFi rec

176

4

0

3

30-05-2026 01:59:12

Recent Discussions

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U

user_c06724

This footage is unavailable

troubleshooting

stick-up-cam-battery

snapshot

Starting mid afternoon on 6/23/2026 my cameras stop recording between motion activated recordings. So, no snapshots on the hour and when I play through the recordings on my app it will play a recording and stops with "this footage is unavailable" To go on to the next recording I have to advance to

4

2

1

1

30-06-2026 19:10:48

user_1e1a03

Snapshot Capture suddenly showing “This footage is unavailable” even though Live View and recordings work

live-view

snapshot

I’m having an issue with Snapshot Capture on several of my Ring cameras and wanted to see if anyone else is experiencing the same thing. The camera had been working normally, including the timeline/snapshot feature between motion events and Live View events. It would show the quick snapshot/timelap

2

1

0

0

30-06-2026 19:08:32

user_5bac12