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The Products category is your home for all Ring device products.

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user_567a84

Accepted Solution

User Solution

Devices Missing Dashboard

troubleshooting

All my sensors and extenders dissapeared from the PC dashboard and the App. Everything still triggers events but I cannot check device health on anyof them. Chat bot basically just tells me to reinstall the whole alarm. I changed nothing and thing its an issue on Rings side. Anyone else in the same

44

3

0

2

23-03-2026 03:02:25

user_07d4c5

Leaking seal on RING camera/light

cs-support

Our RING light/camera stopped working and we noticed under the lens glass it was full of water. After looking online I found several of the same complaint with water leaking into the unit. This is very disappointing considering the price of this unit and obviously is a manufacture defect with the se

73

2

0

1

19-03-2026 21:58:11

user_9fc584

Ring Pro (2nd generation) broken button

hardwired-video-doorbell

cs-support

The button for my Ring Pro (2nd generation) has broken off. The screw inside can be still pushed to trigger the doorbell, but the plastic button that was screwed on has broken off. I have included some photos below. All the third party replacement button parts I can find online was for the first ge

53

3

1

2

19-03-2026 16:25:59

Recent Discussions

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user_2ac653

How do I open my ring doorbell?

troubleshooting

My ring doorbell camera is not working and has to be reset. My ring doorbell does not have 2 screws on the bottom and I do not want to pry it open and risk damaging it. Are there any tips to open it? TIA.

3

1

0

0

01-04-2026 02:19:41

user_3d260a

Battery Doorbell Not Sending Motion Alerts

battery-video-doorbell

device-settings

notifications

I recently upgraded from the Gen 2 to the Battery Doorbell because the former stopped working. Gen 2 captured any and all motion. Smart motion I think was on. Now the new Doorbell picks up motion when it wants to. Person needs to be standing in front of camera for a long time before it picks them up

4

2

0

1

31-03-2026 23:17:55

user_3151a1