‎Welcome to the Ring Community

English

Help

Community Home

Welcome to the Ring Community

This is your home for everything Ring.

Recent Solutions

View All

U

user_68f241

Accepted Solution

Rejected Post due to community standards

negative-feedback

I posted a video to neighbors showing a man try to enter my home by turning the handle and pushing on my front door. I heard it. I went outside and walked down the street and saw the same person try to enter two more houses the same way. The video I posted clearly shows the man trying to turn the do

118

4

0

3

07-03-2026 21:43:26

user_f0fdf9

Black box on my screen

troubleshooting

How do I remove the black box on my ring security camera thank you

41

4

0

1

27-02-2026 09:22:22

user_5b3ffb

Account access

installation

shared-users

app-request

I would like to add family member as co-owner so they can add, remove, reset cameras without a time limit (ie pro installer). Would like family to have full access. 

108

2

0

1

07-02-2026 17:28:14

Recent Discussions

View All

U

user_d89aa8

Cancel deceased mothers account

two-step-verification

professional-monitoring

billing

Ring customer support was zero help.  My mom passed away and her credit card was charged for the annual fee.  She had 2 factor auth setup on her phone.  We disconnected her phone therefore cannot use the 2 factor auth. How do I request a refund and cancel her subscription when Ring C

4

2

0

2

17-04-2026 17:01:07

user_4e327c