Ring Security Cameras

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U
Stick up Camera (3rd Gen) message stopped receiving power
food requirements
troubleshooting
wireless-security-cameras
I installed the 3rd Gen stick up camera with battery and wired it to a 5 volt source thru the barrel power connector on back. It is charging correctly and shows 100%, but I'm getting a message it's not powered and it wants me to reconfigure for battery settings. Is the barrel connector not the normal form of plugging in? How do I ignore this message. I'll never go without power but I am using a 12 volt DC to 5 volt DC transformer. ![Screenshot_20230611_075923_Ring|690x318](upload://qRFDOrwNp6O6jU7YGtyT9ISgJ3P.jpeg)

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11-06-2023 11:59:44

Responses (2)

  • T
    Hi @user27120. What type of power source is this? Is it a Ring Plug-In Adapter or a 3rd party one? Is the barrel plug fully seated? In the Device Health menu, is the firmware up to date?

    0

    13-06-2023 19:10:49

    • S

      A similar problem/question with the stick up cam pro.

      0

      02-03-2024 17:07:36

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