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Ring Security Cameras

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U

user70842

Halo on spotlight live view
troubleshooting
wireless-security-cameras
Help i have a halo all of a sudden on my hardwired security spotlight camera ![Screenshot_20231211_185302_Ring|263x500](upload://27xVI1PUxgxceVCRiLAn07SzlcE.jpeg)

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11-12-2023 19:36:57

Responses (1)

  • J

    Justin_Ring

    Hi @user70842. Try factory resetting your Ring device by pressing and holding the setup button on it for 20–25 seconds, then [reconnecting it to your wifi](https://support.help.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi). If you have tried this step and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.

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    12-12-2023 17:44:17

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