‎Problems with echo show under shared account

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user37221

Problems with echo show under shared account

hardwired-video-doorbell

app-settings

troubleshooting

Hi I have installed a ring doorbell with me as the primary account holder. I succefully linked it to an echo show which I temporarily changed to my own alexa account. It worked perfectly and would respond to a door bell press as selected in the alexa app. It is however, my wife's alexa show. I changed the alexa show back to my wife's account. I invited her as a shared user of the ring account and she accepted this and set up her own ring account on her phone. She registered the alexa skill on the echo show which is now back on her account. She has installed the ring skill on her alexa app. In her alexa app on her phone the ring doorbell shows. Both motion and doorbell press anouncements are toggled on. All of her alexa devices are selected as announcment devices. However, when the doorbell is pressed there is no announcement on any of her alexa devices including the show. This all worked on my account as primary holder but not on her account as shared user. However, the echo show will connect to the ring doorbell when verbally instructed to do so on her account. On her phone, on her account, the ring app is working perfectly and responding to all alerts. Looking through the website it seems there should not be any limitation to a shared user in terms of linked alexa devices so I am at a loss here.

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22-02-2023 19:20:48

Responses (2)

Justin_Ring

Hi @user37221. It is intended for the Alexa skill to be linked with the Doorbell by the Owner of the Doorbell and not the Shared User. If the Shared User tries to link the Doorbell to Alexa then you can have issues like the one you are experiencing. If you would like this to work correctly, I recommend reverting it back to how you originally did your setup.

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24-02-2023 17:37:14

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user37221

Thanks for the explaination. Do you know then if I can change the owner of the ring doorbell as well as the paid account?

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02-03-2023 08:14:08

user_044643

Same problem here. Doorbell registered to another household member, and I bought the echo show to use as a doorbell alert upstairs so we could hear it.

What a waste of money, it doesn't work.

The fact that all alerts work perfectly on my phone as a shared user but not on the echo show as a shared user is total garbage.

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13-01-2026 06:51:00

Justin_Ring

Hi @user37221. Yes, you are able to remove the device from your account and have someone else set up the Doorbell to become the owner. This Help Center article will provide you with more details on how to do so. Also, Ring subscriptions will not transfer over to another account, you will have to cancel your subscription for your plan on Ring.com, and the new owner of the Doorbell will have to start a new subscription.

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03-03-2023 15:59:50

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user_df3dc4

Can I retain the subscription payment for the doorbell if transfer the doorbell ownership to my parents so the can connect to the Alexa Echo so they can both view people coming to the door?

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07-05-2026 15:59:38

Caitlyn_Ring

Hi @user_df3dc4. No, only the owner of a Ring device can set up and maintain a subscription for a Ring device. In this situation, you would need to cancel your subscription when removing the doorbell from your account. After the doorbell is set up on your parents' account, a new subscription can be started.

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08-05-2026 17:13:42

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