Video deleted and not able retrieve

Question

I noticed that one of the ring employee stated that they protect our anonymity, etc., etc. but we are not asking them to let somebody else see it. We are asking to hit retrieve or undelete. I had this happen and actually bought 10 more cameras that have absolutely nothing to do with ring because I learned my lesson on accidentally erasing a video and not being able to retrieve. My new cameras are able to save on SD card and on the cloud.  Look at all these responses it would be extremely beneficial to add retrieve button because people like me that have two ring cameras when they die I will not replace them. I will buy more cameras that I bought off Amazon; no monthly fee, no annual fee, nothing, and they back up on two different area areas. we pay for the service you should at least allow us to undelete a deleted video.

Tom_Ring · Answer

Hi @user_c87923. Once a video is deleted, it is unable to be recovered. This is done to ensure that once you chose to delete a video, we actually delete it. If there is a video that you think you may need, use this information here to save it. You can also save locally using a Ring Alarm Pro.