Responses (4)

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Stones22

I'm having the same problem and I've tried everything. With just a few feet of ethernet cable plugged into my switch, the switch lights up indicating 100 Mb connection. Video quality is good. When moved to the 100' ethernet cable suddenly it lights up only as a 10 Mb connection which is terrible. Video is very grainy and cuts out often. App indicates "poor connection." -Thought it was the connectors so crimped new ones on several times. Didn't help. -Figured it had to be the solid copper cat 5e line so ripped it all out and bought solid copper cat 6. Same problem. Crimped new connectors several times. Didn't help. -Carried laptop 10' up the ladder to see what speed it would connect at. Switch indicated great connection of 1000 Mb. How can this connect at 1000 Mb so quickly but ring stick up cam can't even get 100 Mb? -Thought it must be a defective camera, brought a different one up and plugged it in. SAME PROBLEM If you figure it out please post your solution! I'll do the same.

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17-12-2019 01:18:27

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Sean11

I am having the exact same problem. I’ve set up 2 houses. One house has elite PoE cameras and the other has last years stick up cam with Ethernet. Both houses give me the weak connection pop up when loading the camera.

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23-12-2019 01:31:18

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Stones22

Sean, can you list some details of your setup. Do you have the individual POE injectors or are you using a switch with POE? Have you tried to hook a laptop up to the same ethernet cable to see what speed it connects at (10/100/1000)? Mine is on a 100' solid copper cat6 connected to a netgear POE switch. These Netgear switches are rock solid with any other device I've hooked up so I'd be shocked if it's that causing the problem. Laptop hooked to the same cable / switch shows 1000 Mb connection. Another user indicated he has 4 of them hooked up to individual Ring brand POE injectors and says his all work fine.

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23-12-2019 02:00:08

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bob_m10

I have the same problem with my two stick up cams, 2nd Gen, POE. They are connecting at 100 Mbps over Ethernet, I can verify this from my smart switch. Video is **good** , but they report poor connection for a few seconds when Live view first comes up. Now when I look at the Device Health Report it tells me Wi-Fi signal strength is very poor to my cameras. Could this be a bug in the app? Perhaps the poor connection notification in Live View is measuring the wi-fi signal as the device health report is indicating. Since we are using Ethernet these may be not applicable.

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23-12-2019 13:59:32

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Sean11

I am using this switch for my house: BV-Tech 18 Port PoE+ Switch (16 PoE+ Ports | 2 Gigabit Ethernet uplink) - 130W - 802.3at- POE-SW1602A [https://www.amazon.ca/dp/B01MQHD54L/ref=cm\_sw\_r\_cp\_api\_i\_nccaEbDDV2MFT](https://www.amazon.ca/dp/B01MQHD54L/ref=cm_sw_r_cp_api_i_nccaEbDDV2MFT) I doubt it’s the speed. But I will test shortly.

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23-12-2019 20:26:00

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jkmccon

Anybody find a solution to this? I installed 3 Stick-up Cams via POE in 2018, and didn’t have a problem until a handful of months ago when I started getting the “connection is very weak” / “poor connection” messages every time I opened up Live View. My cameras seem to ultimately work fine, and the messages disappear after several seconds, but it doesn’t make sense. I just added two more Stick Up Cam Elites to my setup (via POE), this week, and they’re behaving the same way. So it’s not just my specific cameras. And I just changed ISPs, and now have fiber internet service with 500Mbps up/down — and that had no effect. Ironically, the only camera in my setup that doesn’t give me these messages is my Doorbell Cam, which is the only camera I have that is connected via WiFi. What’s the deal with this, Ring?

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29-12-2019 14:16:20

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Sean11

I suggest everyone send ring an email, or create a ticket with support and refer them to this thread. Every time I call, they ultimately want to blame my ISP. Which makes no sense. Especially when I also have cameras connected via wifi with no issue.

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29-12-2019 17:24:37

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Phozki2020

Hi All - I have running into the same issue here. I have recently installed a new Sick up Elite using POE. I have tried different cables, using both a Meraki switch that provided POE, as well as using the power injector that comes with the camera. Has anyone found a resolution to this or a reason why there is a "poor connection".

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20-01-2020 16:47:30

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bob_m10

> @jkmccon wrote: > > Of my six cameras, the problem seems to have been resolved on four of them (all three of my new Stick-up Cam Elites plus one of my three 2018 Stick-up Cams). But it's still definitely a problem for two of my three 2018 PoE Stick-up Cams. The firmware is "up to date" on all of them, so no idea why those couple cameras are behaving differently. I posted in an earlier post, that "poor connection" may only measure Wi-Fi even if you are connected via Ethernet. So perhaps you have poor Wi-Fi to those two cameras but since you are on Ethernet this is a false positive. This is only a guess on my part.

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11-02-2020 17:18:42

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jkmccon

> @bob\_m10 wrote: > > > > I posted in an earlier post, that "poor connection" may only measure Wi-Fi even if you are connected via Ethernet. So perhaps you have poor Wi-Fi to those two cameras but since you are on Ethernet this is a false positive. This is only a guess on my part. Possible, I suppose. But I consistently had the problem with all six cameras for months until just recently. So I doubt those two particular cameras would have any weaker wifi signal than the others. And the kicker is that I have a very powerful Ubiquiti wireless access point _outside_ my home on my back patio... you can pretty much walk around the whole house and not drop below 2/3 wifi bars on your phone. And one of the two cameras that is still affected is only about 12 feet from that access point, so its wifi signal would be plenty strong (if I was using it). Ultimately, I think we can all agree that this is a software problem. All my new Stick-up Cam Elites are working fine, now. How the problem got resolved on only 1 of 3 of my 2018 PoE Stick-up Cams is beyond me, but hopefully Ring is working on it. They refuse to provide any information on the status of this problem, whether its a known issue, etc. But at least they're making progress, I guess.

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11-02-2020 23:50:32

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bob_m10

> @jkmccon wrote: > > > @bob\_m10 wrote: > > > > > > > > I posted in an earlier post, that "poor connection" may only measure Wi-Fi even if you are connected via Ethernet. So perhaps you have poor Wi-Fi to those two cameras but since you are on Ethernet this is a false positive. This is only a guess on my part. > > Possible, I suppose. But I consistently had the problem with all six cameras for months until just recently. So I doubt those two particular cameras would have any weaker wifi signal than the others. And the kicker is that I have a very powerful Ubiquiti wireless access point _outside_ my home on my back patio... you can pretty much walk around the whole house and not drop below 2/3 wifi bars on your phone. And one of the two cameras that is still affected is only about 12 feet from that access point, so its wifi signal would be plenty strong (if I was using it). > > > > Ultimately, I think we can all agree that this is a software problem. All my new Stick-up Cam Elites are working fine, now. How the problem got resolved on only 1 of 3 of my 2018 PoE Stick-up Cams is beyond me, but hopefully Ring is working on it. They refuse to provide any information on the status of this problem, whether its a known issue, etc. But at least they're making progress, I guess. I agree with you on the above, must be software. You have probably seen this in the APP but you can get get Device Health Report (Device settings, Device Health) which specifically mentions Wi-fi in the report. Mine always says poor. :) I too am using Ubiquiti AP's for my Wi-Fi, good stuff, although PoE for the cameras.

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12-02-2020 19:26:56

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pyld1976

I initially posted [this thread in the app subform](https://community.ring.com/t5/Ring-App/Every-camera-will-not-render-live-video-to-IOS-app/td-p/19834/jump-to/first-unread-message) . but I've had over the past maybe 36 hours every camerca in my home, whether 2.4ghz or 5ghz or wired PoE steadfastly refuse to send live video to the IOS app. None of the wireless cameras sees a signal less than -60dbm. The 5ghz see -55 or better all the time, the wired speaks for itself. Without detailing my entire network--that's not the problem. I can be on the WLAN with the thing, getting hundreds of meg/sec out/inbound to anything. But the ring app for the past few days would suggest that the connection is too weak almost 100% of the time to connect to the camera. It'll hit the wired one every so often. Put the phone on LTE? Same thing. It's either the firmware or the app or the backend, and I'm wondering if someone at ring can tell me if something pretty dramatically changed in this regard really, really lately?

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12-02-2020 19:59:40

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JustSecurity

Obviously this is a hot topic! I've been running stick-up cam wired for over two years now and "TODAY" I just started getting this same issue. So if the message pertaining to a weak signal from my phone is suppose to be a problem, I'm not sure how that could be, since my inddpendent speed test from my device 86Up and 96down - but using the ring app, it's a totally different story where I'm seeing 20 somthing up and 19 down or vice versa. What's really killing me is this thread is a 2019 thread which started around the time my video was really shaky with black screens; interference (from what I have no clue) and I received an update just before Christmas which fixed it all. So I'm leaning towards a push of some sort this time as a problem as I've made absolutely no changes on any of my cams and they are all giving me the same message. Come on Amazon/Ring - fix this and also let these devices work with other hubs and hardware!!!!

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12-03-2020 02:10:11

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jjohn
I think I found a work around for ethernet connectivity issues on the Ring Stickup Cam Elite (2nd generation) POE+ enabled. ISSUE: When setting up the camera using the phone android app, I select power via POE and internet via ethernet. After a few moments, stickup cam announces that it's trying to connect. Then it proceeds with error "cannot connect to the internet, check connection. This happens when trying to setup the camera even though I try to power the camera using a Linksys POE+ switch and also tried the Ring POE+ injector product. For the workaround I discovered to fix this issue, please follow these steps: 1) Connect the Stick Up Cam to your internet router (non-POE+ enabled router is best) 2) Connect the micro-usb power supply that came in the Stick Up Cam 3) Put the Stick Up Cam in setup Mode 4) On the Ring phone app, select power via POE and connect to internet via ethernet 5) It will go through the setup and should connect to the internet (like mine did) After your Stick Up Cam finishes setup, you can now disconnect from your internet router and connect the cam to the Ring POE+ injector
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31-01-2021 09:58:48
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