‎Solved: Ring doorbell pro - working but showing offline on app

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Solved: Ring doorbell pro - working but showing offline on app

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Hi, My Ring doorbell pro suddenly shows it's offline on the Ring app (it's been working flawlessly for the past 6 months). However, it will still notify me when motion is detected and when the doorbell is rung. Video still records and can be played back. However, because the app is showing it's offline, I can't see a live view from the doorbell. I tried reconnecting the and setting up the device again, but the device still shows it's offline (but still working). Any idea what is going on?

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01-06-2020 23:34:38

Responses (63)

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Jaja7889

Same issue with a Ring Pro. Been that way since 9/3. I've spent hours troubleshooting and speaking with Ring reps. They're sending a new doorbell but I'm not sure that'll fix the issue. They all act like they've never heard of anything like this but it's on Reddit and other sites going back a full year. Very odd.

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07-09-2021 12:18:41

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Sarahhjaneyy

Yep- here's my post on it: https://community.ring.com/t/multiple-devices-not-connecting-no-live-view/79371?u=sarahhjaneyy They told me to get a chime pro (and provided a discount for one) but others have chime pros and are still having this issue.

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07-09-2021 14:28:10

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cbarto4

I just recently connected a repeater to our network and give it a new SSID for one of my cameras to use. This exact behavior started as soon as I added this repeater. I’m using 2.4 ghz for this WAP and it is definitely some type of signal issue with the repeater I am using. Oddly enough my router and repeater are both manufactured by the same company. I would recommend changing signals (which I have not done yet since not physically present) and if that does not work look at the hardware you are using in your network.

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07-09-2021 14:34:12

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Jaja7889

All of these problems seemed to come out of nowhere. I haven't added or changed anything.

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07-09-2021 15:01:10

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cheezburger

I’m having the same issue as of late last night. My doorbell pro is clearly connected because it’s recording motion alerts, sending notifications to Alexa etc when the doorbell is pressed, and has an up to date view when you go to update the motion zones, but shows as offline in the app and won’t go to live view.

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07-09-2021 15:02:48

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cheezburger

Also, I just checked the website and it seems to be online via the website, but not working on the app. Seems like an app issue. :-/

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07-09-2021 15:17:28

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Mvx

I had the same issue and it just got back maybe 5mn ago. Nothing was changed on my side ofc...

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07-09-2021 15:31:35

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jarodkleck

Mine has been doing the same for the past week or so. I have changed out routers so I thought it was on my end. but after reading all of this, it seems it must be a Ring issue. Glad it isn't something on my network.

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07-09-2021 16:43:30

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Ring Video Doorbell

Solved: Ring doorbell pro - working but showing offline on app

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