Ring Video Doorbell
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Ring doorbell not charging (NOT SOLVED!)
I'm starting a new thread because Ring chose to mark the last in-depth discussion as Solved when this problem IS NOT SOLVED! They forced a new firmware to these devices which stop them from charging unless you live in the tropics. Spend countless hours troubleshooting, spending more money upgrading the transformer, wiring, all which did not solve the problem. Ring now states their product will not charge in the cold and they have disabled charging to the device. Guess what? That hardwire doesn't actually power the doorbell, it CHARGES THE BATTERY THAT CANT CHARGE BECAUSE THEY DISABLED IT. Get your sh\*t together Ring! We have already pinpointed it to when your firmware was released that caused the issue, and you have not once acknowledged a problem or tried to be of assistance.
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02-04-2020 00:21:50
Responses (32)
- K
Same issue with a new install of the original Ring doorbell. Showing battery while hardwired and battery percentage dropping daily. Called support and went through the diagnostics and during the call he found a memo showing it was a firmware issue. Note; I live in Florida so it is not due to cold weather. Voltage was confirmed via multimeter at the screws. Support advised they are working on a fix and will notify me with a resolution. I also have a Ring 2 doorbell with no issues.
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03-05-2020 02:09:05
CI have the Ring Original Doorbell. All was working well (3 years) until yesterday (5/2/20). I updated my WiFi router and took the ring doorbell down to connect to new network. After that it connected then dropped. Now it only shows Battery even though it is hardwired. Tested the power at the terminals, all good. Now it won't connect to network. I am assuming the battery is to low to connect. I have it on USB charge. New firmware screwed things up.
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03-05-2020 16:11:01
NMy unit is brand new and same issue. I put it together without charging the battery just to set it up. It had 17% and it never did charge.I manually charged it to 50% later and that also has not charged. It also doesn't seem to drain which is odd.Lot of money paid for it not to work out of the box?So after checking back after a few hours, the battery is going down..so it is not charging. Now what? I have a $200 device that doesn't function properly out of the box? Is it defective or if I return for replacement will I have the same issue?Is there no direct support from Ring? All the options lead to the community...are you kidding me?Edit 2:I just turned of the SNAPSHOT feature where it takes photos between motion and immediately my battery went from 41 to 42%If it starts charging now..then I found the issue (coul djust be coincidence that it went up 1%)Nope it went back to 41% wasn't it.
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24-05-2020 03:31:29
RHello.I have the same draining problem.I received the new Ring 3 on its release date, April 8,2020.From day 1 the the HDR setting would turn off.......not yet solved.There are two ways of hooking up your wires to the doorbell. (not including solar charger) Both ways will read "hardwired" on your app. Most "hardwired" are hooked up using the the two exiting wires with no further configuration. I changed my wiring directly to a 24volt transformer using the required Ring resistor. My transformer has enough power to feed many Ring doorbells together.About 1 week ago there was an update from version 5.25.0 to version 5.26.1. Since this new update my battery is also draining. I watched it slowly drain and getting warnings the battery was getting critically low, although my battery icon was at 100% value. I did not charge battery because I wanted to see what would happen at the "0" level.At 3% my Ring device went dark..even though the battery icon was at 100%. I spoke to tech support and he seemed totally surprised. He then told me my battery was defective and would send me a new battery.He told me to reset/reboot my device when my battery was fully charged. So it took approx 8 hrs for my battery to charge. A reset is starting over like "out of the box". So before my reboot I had my "Snapshot feature at 3 minute intervals. (most battery drain)After reboot the most frequent snapshot I can get is every 14 minutes. (tech support no help and was baffled buy this problem as well.)I since purchased a new battery and anticipating a battery from Ring as well.So as of now: My HDR still switching off.......My "snapshot" feature has gone from every 3 minutes to every 14 minute and cannot go less........And my newly purchased battery is STILL draining.In 1969 they put a man on the moon but ring cannot fix these issues?! There are a lot of talented coders looking for work. Maybe Ring should start hiring.Thank you.
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24-05-2020 05:39:00
- A
YESSSSS!!!! same thing here. I thought maybe it was a glitch of some sort. BUT, i recharged it manually by taking the battery out and charging. About 2 weeks later the battery is dead again. I had no issues prior to march 2020, which happened to be when the warranty expired. It was bought at costco and I am about to return it if this problem doesnt get resolved.It looks like the light is staying on at all times, which is creating a constant power influx, which reduces battery life.I am so annoyed that RING did firmware updates, yet can't solve this issue.Mine is hardwired to an existing electronic doorbell and has never had issues, has never been replaced or touched since inital install, so I am sure it is not the wiring.
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03-05-2020 16:48:55
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- H
Same here. Went from 100% to 2% in two days. Ring is such a great company. I love their level of support, attention to detail, and focus on customer satisfaction. NOT!
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03-05-2020 18:07:25
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TSame. It seems like at some point the device stopped being charged from the wired doorbell circuit. The doorbell is a mechanical Friedland Type 1. The whole thing has worked for more than a year. Also, it means the mechanical doorbell no longer rings when the Ring doorbell is pressed. I have managed to get it working temporarily with a hard reset but it seems to stop after a while. Is this a firmware issue??
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03-05-2020 20:52:20
SEveryone please read, real resolution inside.So, I'm listing the ring gear to move on to Nest because of these issues. Wife decides to call them after it died again (2nd call in about 1-2 weeks). She spoke with Nicole, who confirmed my wife called before about the same issue. Nicole immediately said this was the 3rd call she received today about this issue....Nicole then said the issue was that our Ring was not hardwired (it is and has been since install Fall of 2019. After telling her it was and has been she told us that someone must have done it wrong and that its our problem. She then continued to be rude and said we needed to also reduce our range to 1-3 feet in front of the door. Um what? At that point my wife called her out on the rudeness and hung up. She called back and asked to speak directly to a supervisor. After a 15 minute hold she got a hold of one. He was actually very nice and ADMITTED the firmware caused the issue but they are informed to not tell the customers this. He said the problems started December 2019/January 2020 and that he and his neighbors started having the exact issue we all are.....Because the issues didn't start immediately after the firware update Ring is hesitant to admit the direct connection. However, they have stopped selling this version of Ring2 and there is a new version out that is 1 inch taller than the version we have. He apologized for the inconvience, said she would speak to Nicole and is sending us the new version to replace the defective version we have.I recommend everyone call Ring support and ask to speak to a supervisor for resolution.
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04-05-2020 02:06:53
BSo...my RIng2 is new. Replaced the old button, verified the voltage at it [20v] and got it working. Then a day later - battery dead. Took it out, charged it fully, redid the device setup. And dead battery again in one day. Took out battery, charged manually and after fully charged one more setup. Again dead in 24 hours. This time I turned off all detection when I inserted the newly charged battery. Only got 36 hours out of it. WHAT IS THE POINT OF BUYING THIS?!? I get it could be temp related [I do live in NH] but this is absurd. Why does this unit not run off the 20v from the transformer and use the battery part to support system info? Seriously... this is crap engineering going on here... I can see it and I am just a girl! LOL
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17-05-2020 18:06:44
- U
I just bought Video Doorbell 3 and it's hardwired. App says it is hardwired and also says solar charger is connected (I dont have a solar charger, just hardwired). Everything seems good and battery icon is green with lightning on it and you would think it is charging. But battery power level never goes up, it just goes down every day 1-2%. The package says on front: battery or hardwired power. So where is my hardwired power? **Feels like a fraud to me and total waste of money.** Charging almost monthly is not an option. Where is customer support? Seems like the issue has been on for 6 months. C'mon!Should the device charge with 12V and 1A current? It doesnt say anywhere how many watts does the doorbell use when on "standby".
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12-05-2020 12:57:42
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- O
My Ring doorbell1 battery no longer will take a recharge. This happened after I ordered a Solar Charging mount for my doorbell.Can I replace the battery? If not, I want to return the solar charger as it is only used on the ols Ring1 doorbell.
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17-05-2020 01:10:01
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tekuser
Hey i hear you on this one, it can be frustrating. I had simliar issue a few months ago and stumbled across this which helped
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30-04-2020 20:51:17
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