Responses (27)

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Gorathin
Dutch user on Iphone SE2020, same issue. Was on the phone with Ring 6 times in the last 4 days, got to the "Smart guys tier" 3 times. Finally, by accident, discovered the rootcause myself. Contacted Ring again with the information, they bounced me off to Apple and my celservice provider.👎🏻 Tassiebean's workaround works perfectly. Downside, as already mentioned, once they start taking 3G down you don't have data connection on that SIM anymore. This happened for us Dutchies in march 2022. For anyone in the same situation, if you have no issue in using one of your Sim's as a call/text-only connection than this will work. For all others, your second connection will be slower. Stil contemplating to return the set and use an alternative brand smart doorbell.
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19-11-2022 16:03:34
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emanumal

Same problem in Italy with two SIMs with iPhone 11 I solved by disabling VoLTE for the sim that doesn't use data. However, it is necessary to investigate for the definitive solution 

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27-12-2022 17:01:08

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user_ec1352

same here, thanks for the tip. disabling volte for inactive line worked

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18-09-2024 16:04:21

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stallion_gallop
I am also facing this exact problem, EE and Vodafone SIM in the UK. I use an iPhone 12 Pro Max. Got the Ring Smart Video Doorbell Pro 2. The video works perfectly on Wi-Fi on live view, but when I connect to mobile data with the dual sim’s both active and set up, it shows Streaming error sometimes and other times takes 15 - 30 seconds to load. However l, when I deactivate one of the Sims, the video is clear and loads instantly. The support line told me to check the Wi-Fi strength and my mobile Internet speed, and all that is perfectly fine. Upon reading the forums, it seems that the rapid Ring app did not have this problem, but that one seems to have been discontinued and the main ring app has this bug, which doesn’t like the dual Sim set up. I would encourage any other users to report this to advanced technical, I’ve done this and will continue. I’m going to chase them up until they resolve this issue. Surely deactivating one of the SIMs is not acceptable solution for a £200 plus doorbell!
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11-01-2023 09:56:39
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Gavin2023
I have spent months trying to sort this and just worked it out this morning - googled it and found this thread on here (glad im not the only one). Ring was no help and didn't even tell m there was a known problem. I need duel sim and not going to change because Ring cant fix a problem that is affecting a high number of customers - waisted a years subscription and £££ door bell and the Pro extender as was told it was my end - also a new router and thought it was that not allowing me to go in from 4g. Has anyone got an update or how this can be escalated?.
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16-01-2023 14:16:35
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user34699
. RING fix it!!! Seems we’ve done the triage for you.. it’s definately a repeatable process.. Call on the smart IT folks at Amazon if you need to.. I’ve got slack, teams, webex all streaming full video calls on this same setup, But somehow I can’t see who’s knocking at my door unless I’m sitting at home on Wi-Fi!?!? Don’t blame it on my cellular bandwidth… that’s not the issue here. Just fix YOUR issue!!
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28-01-2023 19:22:32
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