Responses (27)

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Allroadusa
Hi there, I wanted to report this bug as well from France. Using both eSIM (Orange Carrier) and SIM ( SFR carrier) on an iPhone 11, live view is not working. Switching one or the other off will restore the live view. No issue with Rapid Ring. Dual SiM mode on a Pixel 6 Pro doesn't cause any issue though.
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22-08-2022 11:49:53
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SiMoore

I have since been on to both general and then advanced technical support who confirmed they are aware that the Ring application is not compatible with dual SIM but at the same time had no plans for an update to the application to fix it. In fact the whole support experience was pretty poor to be honest, if they admitted that dual SIM does not work in such a configuration which is not uncommon then it should contained within the small print and/or a statement somewhere for people to be able to make an informed decision before purchasing a product that does not work as advertised/intended. Based on my conversation and experience with their technical team I have zero confidence this will be resolved and that my escalation has been taken seriously so the only way in which this will be fixed is to raise its priority for the software development team by as many people raising a grievance otherwise unfortunately you'll either have to RMA back to Amazon and move to another doorbell or just live with it.

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31-08-2022 14:09:19

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Techem

Uk, dual sim user. I also have the Live View issue when both sims are enabled. If I disable one of the sims - it works as expected. I have done extensive testing and I have reported the issue to Ring many times - I hope they resolve this issue asap. **Rapid Ring** **works** with **dual sim** and Ring **claim** to have **integrated the Rapid Ring features into the main Ring app** - devs have obviously missed this part.

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01-09-2022 08:56:05

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Churchill

NL user dual sim on iPhone 12 exactly same symptoms… if I turn off one of the lines works like a charm! Rapid ring is not available anymore on the App Store. So Ring please fox this ASSP.

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09-09-2022 15:13:48

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Tassiebean

Australian user with dual SIM cards on Telstra. Dual sims were also not working for me, but I fixed it (for me!). Of course, turning off one sim works but not a particularly useful solution. On an iPhone, “Settings/Mobile/Mobile data” points to one of the SIM cards. Then for the other SIM card (the one NOT being used for mobile data), set “Voice & data” to be 3G (with your Sim being used for the data no doubt set for 4G). Then it works for me! Both sims are happily able to send and receive phone calls and texts, while the cellular data is taken from the nominated one. In my case, if I set “Voice & data” for both sims to be 4G the main ring app doesn’t work (I also agree that the Rapid Ring app DOES work in this case, but I foolishly deleted it, and can’t reinstall again). So, give that a try! There doesn’t seem to be any downside with setting the non data sim to be 3G (until your carrier turns off 3G, but that’s a few years off yet, and I would think Ring will have got their act together by then!).

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18-09-2022 10:20:43

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user29109

Also an Aussie user with dual SIM (physical and esim) on iPhone SE. Same problem. I spent ages on Ring helpline but got nowhere. Found this Ring Community and then discovered Tassiebean's brilliant solution, Hurrah! Thank you so much. Your solution works great! Thank you, Thank you.

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30-11-2022 07:18:12

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Gmaniac
I shut my Wi-Fi off and it seems to be working now. I am running dual esims with Verizon on iPhone 14 pro in United States. No errors. 
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13-10-2022 19:04:29
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user27372
Created a community ring account to report I am also experiencing the same issue as others have reported. The only fix is to turn off the esim. Which is not a solution as I need dual sim services simultaneously active. Whilst connected on wifi, live streaming works without any issues. Wifi speeds are significantly slower than mobile data service. This is not a unique set up as it’s clear many people are impacted globally. RING PLEASE INVESTIGATE THIS ISSUE.
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06-11-2022 11:18:26
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