Responses (16)

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Natsfan
Yes the last 2 weeks. Went off all day for 3 days when my husbands pick up was parked in front of the house. Goes off when people walk on the side walk even all the way across the street and when my neighbors come out their front door. Also When cars drive by, and when squirrels climb the tree. I have it on Minimum sensitivity and it still goes off all day and night. Makes it completely useless.
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22-02-2022 19:09:12
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C

Caitlyn_Ring

Hi neighbors! False motion alerts could have various different causes, such as reflective surfaces in your Doorbell's view and even the colder weather overall. This means that each situation could be different, and may require a different solution than what works for someone else. Sunlight reflecting off of various surfaces such as cars or other reflective surfaces could cause false motion alerts, as well as the cold weather of winter impacting the motion detection. With that said, which model of Ring Doorbell are you experiencing these false alerts on? You can find the model of Doorbell you have on the original packaging, on the back of the Doorbell itself, or on the Device Health page in the Ring App. If you have any examples of false alerts, feel free to share those in this thread as well. I'd be happy to pass this information along to my team to see if they have any additional insight as well. :)

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23-02-2022 22:00:38

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jim12606

Caitlyn - So I guess my 2 questions are: 1. Does ring push updates/upgrades to devices? And if so, 2. Did ring push any changes out taking effect evening/nite of 7Feb2022 (EST)? If you guys did not make any changes, then the issue is at my end. Amazon echo *may* be involved in this as well since we get the ring motion detected alert via echo voice announcement. (But we still get video recordings at the alert times.) For the record, The **Ring video doorbell has returned to normal operation** 8Feb2022 mid-morning. No parked cars were moved, no changes in traffic patterns, weather, street lights, amazon echo/ring settings (or phase of the moon as far as I can tell!) I'm gonna say everything is **back to normal** and chalk it up to *MAGIC*! cheers, jim

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25-02-2022 14:55:28

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Kjohnsonco
I am having the same issues. Ring Doorbell 2, not hooked to Alexa. For about a month or longer I have been getting motion altered every 30 min- hour. All day and all night. I am about ready to chuck it. The weather has been cold and warm it is not new but these do nothing alerts are.
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05-03-2022 22:52:24
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T
techman5003
I am also experiencing false alerts every 20 to 30 minutes. This just started yesterday. I set it to disarm and the alerts stopped. Defeats the purpose if I cannot enable the alerts. Please help!
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09-03-2022 13:38:00
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heyjerr
I have two Doorbell 2 cameras and they have suddenly started giving me tons of false alerts. They are both battery powered so the [knowledge article](https://support.ring.com/hc/en-us/articles/360035155972-Ring-Motion-Detection-Engine-Upgrade-Information#Can_I_choose_which_motion_detection_engine_my_device_uses) says I should NOT be running the new motion detection engine. I live in the mountains so I don't want to set detection to People only, as I want to know when animals are on the property. I keep adjusting my detection zones to where they're almost unusable and yet it still goes off frequently. These false alarms, along with the already laggy notification times, make these cameras virtually useless to me. Please tell me this is something Ring is aware of and working to fix in the next week.....
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09-03-2022 20:37:48
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