Shared access to Ring Car Cam no longer works
My 1st son had access to car cam until last week as a family member. My 2nd son wanted access to the car cam, so I deleted 1st son's account and tried to invite 2nd son to give access. Every time I tried to invite user to give access, I would get "Something went wrong" message. I tried in Ring app and ring.com website. Same results.
Tried getting support via chat, but AI bot just gave general solutions. Reached a live support via phone, but was told because car cam is a discontinued product since 2024, shared access is no longer supported.
I am paying $60 every year to use Ring car cam that I no longer can use.
Is there someone from Ring company I can contact, so they can add user manually since app won't let me do it anymore?
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09-04-2026 18:25:51
Responses (3)
I am located in Missouri, USA and I do not use any VPN. I just tried inviting two sons, including one who had shared access a week ago. I tried on Ring app and also on windows desktop, but received same error messages. Both of my sons have their own Ring account. For the record, I can invite for other cams or doorbell, but not car-cam. I even tried adding a doorbell and went and tried to add car-cam, but received same error message. Attached screenshot as requested.
Hi @user_cdaf4a. Try selecting the Car Cam in the Ring app, then navigating to Shared Access and following the steps to add a Shared User. Do you get the error in this screen as well?
Yes, I tried many times from main menu setting and also tried inviting user from shared access option from car cam from Ring app. I always get the same error message. I also tried uninstalling the ring app and installing again. Same error messages.
@user_cdaf4a Thank you for trying that. Since you're still getting this error message, I would recommend following up with our support team @Ring on Facebook, X, or Instagram. They can take a closer look at what might be causing this issue on the back end.
Caitlyn_Ring
Hi @user_cdaf4a. Which country are you located in? Do you have any VPNs active on your phone when using the Ring app? If you're able to, please share a screenshot showing the error message you receive when you try to add a Shared User for the Car Cam.
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10-04-2026 20:12:34
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