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J

justinmchase

Accepted Solution
Chime does not sound when doors are opened
contact-sensor
tones-and-alerts
troubleshooting
chime
I have an Alarm Base station with a number of Door sensors. When I open a door the alarm base station plays the Navi tone. I just got a Chime and set it up in a room that is too far away from the Alarm Base Station to hear so I could also hear from that room when doors are opened in the house. The chime does not play any sounds when the doors are opened. Why? When I look at the Chime Alerts, I only see the Front Door, which has a ring doorbell and camera. All of the other doors have a basic door opened sensor. How can I make the chime echo the sounds the base station would make? I just want to be able to be in my office and hear when doors throughout the house are opening... Please tell me I didn't just buy this chime for no reason at all :frowning:

4830 •

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12-12-2022 05:24:47

Responses (3)

  • C

    Caitlyn_Ring

    Accepted Solution
    Hi @justinmchase. The Ring Chime and Chime Pro do not play alerts from the Ring Alarm system, only from your Video Doorbells or Security Cameras. Only the Keypad and the Base Station will play chirp tones from your Contact Sensors. You can toggle the chirp tones on for the Keypad in the Ring app by tapping the menu in the top left > Devices > Keypad > toggle Play Chirps on. I hope that helps.

    1

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    12-12-2022 15:33:47

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    • J

      justinmchase

      Major bummer! Seems like a pretty big missed feature. I guess I'll have to return it. It seems like for a device which its single purpose is to play sounds, to not be able to play any of the most important sounds is super weird to have missed by the QA team but oh well...

      3

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      12-12-2022 17:54:06

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        U

        user_9ffcfe

        That seems pretty odd overall. The reason to have a Ring Chime, is to chime. Chimes are for any alerts one should hear. This should be for doorbells, camera motions detected (if set to trigger alerts), doors opening. The whole point of having alerts is one wants to be alerted - that means devices intending to deliver alerts should deliver all of them.

        Imagine if you couldn’t get Notifications on your phone from certain actions - ie doorbells - because they only came through on Ring Chimes. If that’s not what you wanted I. Setting notifications. This would make for a terrible experience. 

        0

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        07-07-2024 13:31:58

        U

        user_9ffcfe

        That seems pretty odd overall. The reason to have a Ring Chime, is to chime. Chimes are for any alerts one should hear. This should be for doorbells, camera motions detected (if set to trigger alerts), doors opening. The whole point of having alerts is one wants to be alerted - that means devices intending to deliver alerts should deliver all of them.

        Imagine if you couldn’t get Notifications on your phone from certain actions - ie doorbells - because they only came through on Ring Chimes. If that’s not what you wanted I. Setting notifications. This would make for a terrible experience. 

        0

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        07-07-2024 13:31:59

    • U

      user_29947f

      I agree, can we put in a feature request for this? I want to hear the door chime on another floor of the house than just the entryway where the Base Station is located. 

      1

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      16-02-2025 21:03:02

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