Hi all!

I recently moved into a new rental house in Australia and it has a ring doorbell. I asked the estate agent to get it transferred from the old owner to me.

Ive received a transfer email however when i click 'check status' it directs me to this web page:

https://ring.com/support/articles/a7tsd/Downloading-and-Updating-the-Ring-App 

Secondly, ive tried connecting to online chat help and I get this error:

403 ERROR

The request could not be satisfied.

Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Generated by cloudfront (CloudFront)Request ID: 5zA5ziQomKDpt0gpzJMlexPd_-m7SabykPv_cYrDUfu5wrRzOjPTog==

Can anyone shed any light on what I can do here? Thanks so much!