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C
Caitlyn_Ring
Hi @Bentleyadam21. If the security screws are stuck or stripped on your device, you'll want to give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can take a look at your device and help you get the parts you need if the screws need to be replaced. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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19-10-2020 16:20:34
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