user_aafcd6
Device permanently showing offline yet connected to wifi with good signal strength, despite all suggested factory resets etc
** Edit - found a 'resolution' of sorts, see latest post for solution (that worked for me at least)
Got a Ring Doorbell (Gen 2, battery) that suddenly went 'offline' one day (6th March), and hasn't been back online since.
It's definitely still connected to wifi, as I can see battery level health alerts, and I can see it registering on my router.
I've gone through all troubleshooting - checking signal strength (good), making sure the strength is good by bringing it into the same room as the wifi, setting up as a new device, factory resetting, moving it to a dedicated 2.4GHz wireless network where it's literally the only client on the network (just to test), switching off all 'fancy' router wifi options so it's a dumb, simple 2.4 GHz connection. Nothing has worked.
I can see in Device health that RSSI is ok (has varied between 45 to 66), and network wifi transmit speed is good. Internet upload speed is listed as 'null', even though I can see it sending some packets to the wifi router (albeit only a few kilobytes).
Had it for slightly over 2 years, and it's been installed in a sheltered spot (away from rain etc, so it's stayed dry).
I've got a 'Ring Solo' plan, which shows the last video as March 6th. I think it's about 9 days out of it's warranty, which is sickening.
Questions are:
1) is there anything left to try, or does this just sound like a weird hardware defect and the doorbell is a goner?
2) is it even worth contacting Ring support directly to see if there's any goodwill replacements / suggestions, or are they useless at helping?
2) does this happen a lot, and I should give up on Ring doorbells? I can see at least some other folks with similar issues (I'm not paying for a new doorbell every two years if the product quality is crap and they die this frequently)
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03-04-2026 08:29:34
Responses (4)
- CAccepted Solution
HI @user_aafcd6. Thank you for sharing the troubleshooting steps you've already taken. I would also suggest checking your router security settings, and trying to set the doorbell up again on a different phone or tablet (if you have access to one). If the doorbell is still showing as offline, please follow up with our support team @Ring on Facebook, X, or Instagram to see what options are available.
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10-04-2026 18:22:22
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Same I gave struggled to keep doorbell working when battery goes flat takes several attempt's doing all the usual suggestions / nothing wrong with internet and it’s just the other side of the wall often just give up .. recharge agin in a few days time sometimes I get lucky sometimes not .been going on for over a year now even had the internet upgraded . The rubber on the reset button is actually worn away now with constant attempts to reconnect & casing is peeling now so I’ve decided to cancel and shop around for an alternative that actually works 100% 🤬
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12-04-2026 15:56:22
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user_aafcd6
My doorbell is now working again. Incase anyone with similar behaviour trips over this post in future and info below may be of help, I'll post what I did.
But I don't honestly know 100% why it's now working. As I simply re-followed exactly the steps I'd taken previously, whilst I was online with Ring support (I used the chat function). I had tried factory-resetting the device a few times when I was originally troubleshooting, and nothing seemed to work, I still got exactly the same behaviour, even after the factory reset was complete. So when I was online with ring support and they asked me to do it 'live' whilst I was talking to them, I wasn't expecting it to work. But it 'just worked', and connected again as normal.
I suspect it's because it had been so long between my attempts to reset the device, that the battery had died (discharged) completely. And therefore totally powered down all components on the internals of the device, and any internal capacitors etc had discharged fully. I only realised this when I spoke to Ring support, and started charging it again whilst online with them. I've got the model with an inbuilt rechargeable battery, so there's actually no way for me to remove power from the device, without letting the battery fully discharge. You can't 'switch off' the device in any way, only restart/reset it.
If there was a firmware issue with the pcb / wifi board and a hardware/firmware component 'froze', then the factory resets I was doing originally may not have actually been resetting any stuck components. But letting the device power die completely, cleared any stuck electronics in the device, and then allowed the factory reset to work. To be honest, even just letting the device completely discharge and die for a while before re-charging it and letting it power back up could have fixed the issue - I don't even know if the factory reset was required.
I don't know when the battery on it died (as it wasn't connecting to wifi to register the battery health), so I don't know how long it would've been left for capacitors to discharge. But I'd guess at least a week or so, if not longer. Just incase the length of time was also a factor - I don't know what type of capacitors they use in the circuits, or what the leakage / discharge rate would be.
So if anyone gets similar symptoms, based on my experience my recommendation would be to let the device die completely, and leave it dead for a few days, and then try powering it back up (followed by a factory reset, if required)
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18-04-2026 09:25:23
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