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F

Fletch_316

Audio
Why can't I hear audio from outside of my doorbell 3 to my phone? They can hear me but I can't hear them.

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16-10-2020 19:33:03

Responses (1)

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    Caitlyn_Ring

    Hi @Fletch\_316. I'd recommend resetting your Doorbell and walking it through a new setup to resolve this audio concern. To reset your Doorbell, you'll want to hold down the setup button for at least 20 seconds. Once that's done, you'll need to set it back up in the Ring App by following the steps under Set Up a Device. Let me know if the two-way audio is working properly after these steps.

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    19-10-2020 15:52:13

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      F

      Fletch_316

      Thank for your help. I have now corrected this issue.

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      19-10-2020 17:40:25

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