Ring Video Doorbell
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Wired Doorbell Plus (2nd Gen)
I just purchased and started to install a new Wired Doorbell Plus (2nd Gen). But I can’t get the doorbell to actually connect. The white light is spinning and when I manually search I can see the ring network in my wifi list (- different name then the one I’m prompted to join during the setup - but I can’t get past this stage. I have tried a number of steps to troubleshoot, with the most recent attempt to manually enter the QR PIN code - now it is telling me the 5 digit pin is incorrect - but it’s the number on the instruction guide included in the box….. what am I supposed to do if the code is not being accepted during the set up?
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02-11-2025 21:29:00
Responses (5)
- C
@user_aed661 I'm glad you were able to get your doorbell up and running, thank you for updating us. We would like to look into this further, and gather more information regarding the different QR codes for your device. At your convenience, please send a private message @Ring on Facebook, X, or Instagram. Please be sure to include a link to this Community post in your message. Thank you!
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06-11-2025 00:39:03
- G
Try scanning the one that is either under the faceplate or on the label on the back. Someone might have stuck the wrong code on the manual.
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02-11-2025 22:39:45
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- C
Hi @user_aed661. If the previous commenter's suggestion did not work, please reach out to our social support team @Ring on Facebook, X, or Instagram to see what options are available.
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03-11-2025 22:24:09
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- U
I have the same problem and according to research, this is a KNOWN Ring issue with this model. The one I bought was "refurbished" and purchased directly from Ring. Never again. It says no longer returnable.
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08-11-2025 19:18:36
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- U
I have the same problem and according to research, this is a KNOWN Ring issue with this model. The one I bought was "refurbished" and purchased directly from Ring. Never again. It says no longer returnable.
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08-11-2025 19:19:40
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user_aed661
Thanks for the suggestion! You were right, the QR code on the device was a different than the sticker on the instruction guide. When I completed the set up using the pin directly on the device instead, it connected immediately - quick and easy!
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05-11-2025 00:25:45
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