My video doorbell Pro which is 2 years old died on August 12. I contacted Technical support to see if there was something that could be done and it was determined that it had failed. I was told I would be sent a new doorbell under the terms of my warranty. I received the replacement on August 24 and found that it is a REFURBISHED doorbell. I was never told that I'd be getting a second class item to replace my full priced broken doorbell. It has taken 2 calls to customer service and nearly an hour on the phone and I'm still not sure I will get the correct item because of a language barrier with the two CSR's. Not a good Customer Service experience with Ring......