Ring Video Doorbell
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Video Doorbell Pro dies after two years
My video doorbell Pro which is 2 years old died on August 12. I contacted Technical support to see if there was something that could be done and it was determined that it had failed. I was told I would be sent a new doorbell under the terms of my warranty. I received the replacement on August 24 and found that it is a REFURBISHED doorbell. I was never told that I'd be getting a second class item to replace my full priced broken doorbell. It has taken 2 calls to customer service and nearly an hour on the phone and I'm still not sure I will get the correct item because of a language barrier with the two CSR's. Not a good Customer Service experience with Ring......
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24-08-2021 17:32:23
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Caitlyn_Ring
Hi @Oklawc. I'm sorry to hear about your experience with our support team. Since the Community is a neighbor-to-neighbor forum and not a direct line to support, we aren't able to look into your replacement requests and make sure you get a replacement as specified under your [warranty](https://ring.com/warranty). Please follow up with our support team at at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) and let them know what's going and that you have reached out about this concern before. :)
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25-08-2021 21:37:34
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