Responses (14)

G

gonewishin

did you push the orange button on the back of the unit and then go to the wifi list in your phone and click on ring?

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06-12-2019 01:02:41

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G

goughf

I am also having the same problem! I have followed the detailed set-up and manual set-up, always end up pressing the orange button. In all cases, I get the "Unable to join Ring wifi for set-up" message. Also, there are no "Ring" networks available on my iPhone 10r set-up page. Tom Gough

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06-12-2019 19:47:08

J

jimhunt7

The solution for me was fully charging the doorbell before trying to connect.

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07-12-2019 22:00:25

J

jimhunt7

I solved it by first fully charging the doorbell.

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07-12-2019 22:00:59

G

goughf

Unfortunately, my doorbell is a direct connect to the old doorbell wires.

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08-12-2019 01:35:35

G

gonewishin

so is mine

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08-12-2019 23:42:25

P

proulxya

I also have the same issue. I can connect to the doorbell but the apps keep crashing everytime I try to get the doorbell to connect to our wifi.

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06-12-2019 20:43:50

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J

jimhunt7

I was able to resolve the issue by fully charging the doorbell overnight.

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07-12-2019 21:59:15

I

IneedAnswers

I was able to setup 1 of 2 rings. The 2nd one I’m unable to join the Ring wifi. I reset device and turned off Bluetooth and cellular per recommended troubleshooting. Power supply is the Ring brand adapter. Still unable to join, and Ring wifi network name is not visible when attempting to manually connect per the troubleshooting recommendation. This is clearly a known problem and Ring/Amazon should figure this out or offer up full refunds for these defective products.

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18-02-2021 05:06:29

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U

user_bf3ea8

Same exact problem here.  What's the solution?

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20-07-2024 16:17:33

Z
Zace49
Installed a Ring Doorbell Pro in late Dec 2020 to replace my standard doorbell (2-wire). After 50 days, the Pro went offline and couldn’t reliably connect to the WiFi. After trying everything (cycled power to router, Pro device, etc.), decided to check the doorbell copper wire connections at the device. The wires looked dark (not coppery), so scraped off the corrosion with a knife until the wires were bright copper. Reattached wires and added the device again. Working like a champ!
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20-02-2021 20:21:05
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S
Sandj
Check your Wi-Fi - BT Wholehone for example operates on 5gHz some cameras only operate on 2.4 gHz - you can adjust this on BT. The point I am making is check your Wi-Fi transmits in 2.4.
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24-04-2021 22:27:38
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