Responses (4)

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Caitlyn_Ring
Hi @user28389. If you have motion detection disabled, the [Snapshot Capture](https://support.ring.com/hc/en-gb/articles/360034355652-Taking-timeline-security-snapshots-using-Snapshot-Capture) feature will not work. This includes if you have the motion detection disabled within the Modes settings. You can find more information on how to use and edit Modes [here](https://support.ring.com/hc/en-gb/articles/360036107792-Control-All-of-Your-Ring-Devices-with-Modes). Make sure you have motion detection enabled and adjust the Snapshot Capture interval to your preference. From there, you will see the snapshots within the Event Timeline in the Ring app. Snapshots cannot be viewed on Ring.com. If you still do not see any snapshots in your Event Timeline after checking the above, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a more in-depth look. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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25-11-2022 19:21:36
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chirag884
Issue seem to be more widespread. I did an hour of troubleshooting with a community agent on phone. Did a reset of the doorbell, onboarded it back. Still no luck. Will go into step2 of the debugging.
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10-04-2023 03:02:33
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Sauron

Why on earth would snapshots depend on motion detection? The time you want snapshots is when the area the camera is watching is too busy to enable motion alerts, but you still want to be able to see what is going on. If I enabled motion detection the camera would be continuously recording. Snapshots would be perfect. Note that none of the documentation I have found on. Snapshots documents this limit. You should fix that. It looks like I am not the only one with this issue: https://community.ring.com/t/do-snapshots-require-motion-recording/13617 While that post has some complex work arounds, just fixing snapshot recording so it recorded snapshots when you turn it on is really the correct fix for this bug. Any plans to fix this?

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15-05-2023 05:29:52

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user_0828d3

This is a real problem which Ring is totally ignoring. No snapshots are appearing in the log. They are supposed to appear inbetween live views. It should not require motion to be enabled.

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02-10-2025 16:18:19

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user_0828d3

This is a real problem which Ring is totally ignoring. No snapshots are appearing in the log. They are supposed to appear inbetween live views. It should not require motion to be enabled.

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02-10-2025 16:18:22

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Justin_Ring
Hi @Sauron. We do not have information on this being changed. As we value our neighbors' feedback, we've created a [Feature Request board](https://community.ring.com/c/products/feature-request-board/24). Feel free to add this and any future feature requests there. This will help us organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. Feel free to link that post you make in the Feature Request board here so other neighbors that come to this thread can easily find your feature!
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16-05-2023 16:38:51
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