Responses (5)

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ETRF63user33234
I have the exact same problem with my video doorbell 4. Its batteries are over 90%. It is hardwired with the proper voltage. However, I have never been able to have it function with a night light feature. I cannot believe that it does not have a feature like old original, classic doorbells all had. How are supposed supposed to see it at night? I am new to this Community and cannot find an answer, despite the fact that a similar post was made a year ago.
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14-01-2023 15:27:49
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J
Justin_Ring
Hi neighbors. If your Doorbell's ring is not lighting up white despite being hardwired, try giving your Doorbell a [reboot using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-) to see if that helps. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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16-01-2023 17:57:11
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ETRF63user33234

No go on the reboot. I will call in when I have the opportunity. What are the hours?

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17-01-2023 13:29:28

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Ohfortunate1

I have exactly the same problem and doorbell non responsive did you get yours working again or is this dead

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06-01-2024 08:22:03

J
Justin_Ring
@ETRF63user33234. Our support team over the phone in the US is available 24/7.
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18-01-2023 16:59:23
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J
Justin_Ring
Hi @Ohfortunate1. If you have tried the steps mentioned in the solution and are still having the same concern, the next best step is to contact our support team.
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08-01-2024 17:14:37
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