Responses (2)

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MarkTello

Hello ClarkeT, i recently faced the same issue...My Ring doorbell 2 is connected to power using a AC adapter and it was working fine. i had always the power source status as hardwire. but suddenly it changed to Battery source and the white light on the front went off. I checked the power adapter with a multimeter and everything was fine. I charged the battery again at 100% and reconnected the device and still showed the power source as Battery. i could not find any real solution from Ring support Team...just links to other post or asking us to contact or call ring support. At the end, asking us to buy a new device as it has already went out of warranty. I was able to resolve the issue myself. I dissembled the device and found that the power terminal on the backface of the Doorbell no longer has contact with the main board of the device. I just added a drop of solder in the terminal and solved the issue. Now, my device has the power source status as hardwired. and the front light is on. :smile it seems that this pin on the main board has an internal spring that wares out with the time as i could find several customers facing the same issue. hope this help. good luck!

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08-04-2021 18:46:24

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S

skavla

The best (realistic) solution I have read to date on the issue - Ring support were not helpful unfortunately. Once the warranty runs out (which aligned with the time the problem occurred for me), Ring wont do much except offer a small discount to encourage you to buy a new product. I wish they would just admit is a product fault / bad design - it seems to be a common issue. I had a 'similar' issue with a boiler switch - Salus. They were amazing and just replaced the product despite it being few years old. A standard to aspire to! Will have to give this solution a try …

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29-12-2021 15:38:53

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Tom_Ring
Hi neighbors! We strongly advise you to not dismantle your device in any way, as it may void your warranty. You can learn more about your device's warranty here (https://shop.ring.com/pages/warranty). Should you have any concerns with your device's performance and you're not able to find a solution here on the Community, please reach out to our support team before attempting to take your device apart. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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12-04-2021 21:46:12
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