Responses (3)

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Tom_Ring

Hi @user61475. This shouldn't be happening. There may be something with your network that is blocking the update. Try connecting the device to a WiFi hotspot and seeing if that will allow the update to complete. If not, please follow up with our support team by sending a private message @Ring on Facebook or Twitter.

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10-10-2023 18:14:33

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user_1294c4

How do you set up a “hotspot”? 

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25-11-2025 20:09:26

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Caitlyn_Ring

Hi @user_194c94. You may have a hotspot available via your mobile phone depending on your plan. If you're not sure how to set this up, please contact your cellular provider for assistance.

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26-11-2025 20:56:15

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Urbanspaceman
I had a similar problem as the original poster. Everytime i closed the live view and then tried to reopen it, it would say it was updating. Very annoying. Tom rings suggestion of connecting to a hotspot worked for me, the update was installed and worked fine from then on.
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15-01-2024 21:29:49
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user_fb4351

I'm having the same issues.  Trying to install spotlight camera.  Initial setup claims it connects to my home wifi network.  Then it takes FOREVER trying to install update.

So reading the comment below in terms of connecting to a mobile hotspot to complete the update before switching back.  But the problem is, when I try to switch network, it won't allow me to switch to any other network.

Trying to unsuccessfully set this up and taking several hours is ridiculous.  

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09-02-2026 02:28:28

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user_1c0610

I am having the exact same issue. Were you able to get it resolved? None of the ring “help” features are useful. 

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09-02-2026 16:06:10

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Caitlyn_Ring

Hi @user_1c0610. If you've tried the troubleshooting suggestions in this thread, and this issue still persists, please follow up with our support team @Ring on Facebook, X, or Instagram for further assistance.

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10-02-2026 17:14:39