Responses (8)

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Caitlyn_Ring
Hi @Chenry. What kind of wifi network do you have, is it a 2.4GHz or a 5.0GHz network? Also, which model of Ring Doorbell do you have? You can find this information on the original packaging, the back of the Doorbell itself, as well as on the Device Health page in the Ring App.
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30-08-2021 21:19:52
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Chenry

I believe it is a 5.0GHz and I have the Video Doorbell (2020 Release)

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02-09-2021 21:39:05

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Caitlyn_Ring

@Chenry Thanks for that information. If possible, I'd recommend using a 2.4GHz wifi network as this has a better range than 5.0GHz and still provides sufficient speeds for your Ring Doorbell. This should provide a more stable connection with the wifi. If you try a 2.4GHz network and it still shows offline, try resetting the Doorbell completely by holding down the setup button for at least 20 seconds. Once the reset is done, walk the Doorbell through a fresh setup in the Ring App using the steps under Set Up a Device. Sometimes a fresh setup can make sure everything is up and running properly.

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03-09-2021 18:41:56

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bemak187

@Chenry As mentioned change to 2.4ghz. No reason to ever use 5ghz on Ring products, it just doesn't have the wall penetration and the devices don't need a huge amount of bandwidth to work anyway.

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03-09-2021 21:46:49

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user12

I am having similar issues. From my router, I can see the Ring Doorbell Pro is connected and I can ping it. But it keeps showing offline. Interestingly, it can continue detect motion and once it detects motion it reports itself online again. But it then goes back offline in a few minutes.

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05-09-2021 05:55:16

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andrewj

Same issue too, with Doorbell Pro 2. It says that it's "offline" and Live View doesn't work. But it'll detect motion, record normally, show that it's online (and Live View will work), but then go offline a few minutes later. I noticed this in the past day or two.

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06-09-2021 13:29:04

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SharkBait
I'm having the same problem on multiple devices and networks. Right now it's three Floodlight Cams that show offline, but are connected to my routers with a strong signal. I had some transient Doorbell Pros go offline as well. All continue to send video clips and detect motion. I can access each device and get a live view to adjust motion zones, but the main access pages shows offline.
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07-09-2021 04:59:21
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AndrewP
This is an issue with Ring. This has been happening to all of our cameras and our doorbell on and off for the past week. We can get some to work, even though they say offline, by using motion. Some we can't get to reconnect unless we do a hard reset on them. Getting old because we have to use a ladder on 6 of the cameras each time we do a hard reset to reconnect them to wifi. The doorbell recently started doing this but motion reconnects it to wifi. Two of the cameras are connected to a Chime Pro and the others are connected to my router's wifi. Ring needs to figure out what's broken and fix this because I dislike having to pull out the ladder for 6 cameras every 6 hours.
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07-09-2021 08:33:50
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